Shift & Schedule Requirements
This role operates in a 24/7 environment and requires rotation across the following shifts:
- 6:30 AM – 3:00 PM EST
- 2:30 PM – 11:00 PM EST
- 10:30 PM – 7:00 AM EST
- Availability to work weekends and holidays is required
Qualifications:
- At least 2 years of experience working in NOC/Monitoring Centre managing multiple customers
- Experience with Windows Server (2012/R2 and newer) and VMware environments
- Hands-on experience with monitoring tools and service ticketing systems
- Experience with Service Now an ITSM Tool
- An asset is working with Logic Monitor as a monitoring tool
- Ability to work in a fast-paced environment and manage multiple tasks/incidents simultaneously
- Strong communication and interpersonal skills
- Ability to analyze and troubleshoot complex technical issues
- Technical certifications such as Cisco CCNA, Microsoft MCSE, or cloud certifications preferred
- Proven experience in working rotational shifts including the overnight shift local time
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best.
We offer the following benefits to all full-time employees:
- Health and Wellbeing: Combined Health Insurance (Dental and Vision), Employee Assistance Program, Wellness program.
- Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
- Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement
- Additional Perks: Employee Assistance Program, Employee Discount Program and more!
Note: This is not an all-encompassing list and should not be used as a complete description of the plan’s benefits.
We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for allIf you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know.
The recruiter will work with you to understand you needs and help ensure an accessible experience throughout the interview process.
#LI-WWTCR
Preferred QualificationsWhy WWT?
World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe. Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a
collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities. With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work
for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada. Want to work with highly motivated individuals on high-performance teams? Join WWT today!
Responsabilities:
- Incident management of multiple customer environments simultaneously.
- Responding to all incidents within the Service Level Agreement.
- Identifying patterns and initiating problem management to address root causes.
- Demonstrating a sense of urgency in responding to critical incidents.
- Determining software or hardware failures and processing replacements of defective gear.
- Completing standard MAC (Move, Add, Change) procedures for all managed customers, follow documented processes.
- Escalating any potential problems and client support issues to vendors as per SLA contracts.
- Analyzing customer environments and preparing Quarterly Business Review reports, providing recommendations for continuous improvements.
- Following all documented processes.
Skills Required
- At least 2 years of experience working in a NOC or monitoring center managing multiple customers
- Experience with Windows Server 2012/R2 or newer
- Experience with VMware environments
- Hands-on experience with monitoring tools and service ticketing systems
- Experience with ServiceNow ITSM
- Ability to work in a fast-paced environment and manage multiple tasks and incidents simultaneously
- Strong communication and interpersonal skills
- Ability to analyze and troubleshoot complex technical issues
- Proven experience working rotational shifts, including overnight shifts
- Availability to work weekends and holidays
- Experience with LogicMonitor
- Cisco CCNA, Microsoft MCSE, or cloud certifications
World Wide Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about World Wide Technology and has not been reviewed or approved by World Wide Technology.
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Healthcare Strength — Health insurance is considered excellent and affordable, with bundled medical, dental, and vision coverage that reduces out-of-pocket costs. Wellness programs and an Employee Assistance Program further enhance access to care.
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Leave & Time Off Breadth — Generous paid time off grows with tenure, alongside paid sick days and holidays. Parental and military leave are also provided.
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Retirement Support — Financial benefits include profit sharing and a 401(k) with company matching, complemented by life and disability insurance and tuition reimbursement. These elements strengthen total rewards beyond base salary.
World Wide Technology Insights
What We Do
World Wide Technology is a systems integrator, provides information technology and supply chain solutions. Fueled by creativity and ideation, World Wide Technology strives to accelerate our growth and nurture future innovation. From our world class culture, to our generous benefits, to developing cutting edge technology solutions, WWT constantly works towards its mission of creating a profitable growth company that is a great place to work. We encourage our employees to embrace collaboration, get creative and think outside the box when it comes to delivering some of the most advanced technology solutions for our customers. At a glance, WWT was founded in 1990 in St. Louis, Missouri. We employ over 9,000 individuals and closed nearly $17 Billion in revenue. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to announce that it has been named on the FORTUNE "100 Best Places to Work For®" list for the 12th consecutive year!
Why Work With Us
Our extensive partnership with best in class technology companies, coupled with our strong culture allow for world class delivery of transformative business solutions driven by IT.
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