nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking.
Key Responsibilities:
- Resolve customer issues using existing resources, like Knowledge Article, on first contact or escalate to Support Engineers.
- Assist in providing basic support and troubleshooting for clients, escalating complex issues to technical support engineers as needed.
- Collaborate with support engineers on the team, technical support engineers and managers to manage customer accounts and resolve technical support issues.
- Follow standard practices in the documentation of customer interactions, issues, and resolutions in a customer relationship management (CRM) and/or ticketing system.
- Maintain a high level of customer satisfaction through effective communication and timely resolution of issues.
- Demonstrate basic knowledge of the nCino solution line
- Monitor and respond to support tickets in a timely manner, ensuring service-level agreements (SLAs) are met.
- Assist team in providing feedback to product development teams based on customer interactions and recurring issues.
- Assist in the creation and maintenance of knowledge base articles and support documentation.
- Perform basic system administration tasks as required.
- Participate in training sessions to stay updated on the latest technologies and support practices.
- Leverage AI tools and techniques to enhance work efficiency and optimize business operations by automating routine tasks to improve accuracy, save time, and minimize errors.
- Utilize AI-driven insights to refine decision-making, elevate customer experience, and boost team productivity while ensuring its application provides measurable value, driving innovation and smarter ways of working.
- Stay informed on AI advancements to drive continuous learning and scalable growth opportunities.
Qualifications:
Required:
- Undergraduate degree in a related field or equivalent education and experience.
- Strong problem-solving skills and attention to detail.
- Excellent communication skills, both written and verbal.
- Ability to work collaboratively in a team environment.
- Basic understanding of technical support principles and practices.
- Willingness to learn and adapt to new technologies and processes.
Desired:
- Applicable certifications such as financial industry or AWS certifications
- Previous experience in a technical support role
- Familiarity with common software and hardware troubleshooting techniques
- Ability to support in other timeframes
If you thrive in a high-energy, entrepreneurial environment, we invite you to share your passion, ideas and excitement at nCino.
nCino provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics or other protected groups. In addition to federal law requirements, nCino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
nCino is committed to the full inclusion of all qualified individuals. As part of this commitment, nCino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at [email protected].
Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success. We strive to create workplaces where employees are empowered to bring their authentic selves to work.
Skills Required
- Undergraduate degree in a related field or equivalent education and experience.
- Strong problem-solving skills and attention to detail.
- Excellent written and verbal communication skills.
- Ability to work collaboratively in a team environment.
- Basic understanding of technical support principles and practices.
- Willingness to learn and adapt to new technologies and processes.
- Demonstrate basic knowledge of the nCino solution line.
- Familiarity with CRM and ticketing system documentation practices and SLAs.
- Perform basic system administration tasks as required.
- Applicable certifications such as financial industry or AWS certifications.
- Previous experience in a technical support role.
- Familiarity with common software and hardware troubleshooting techniques.
- Ability to support in other timeframes (shift flexibility).
nCino, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about nCino, Inc. and has not been reviewed or approved by nCino, Inc..
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Healthcare Strength — Health coverage includes comprehensive medical, dental, and vision options along with mental‑health resources and a global EAP, with some instances of fully paid premiums cited. Wellness initiatives and supportive programs (e.g., HSA/FSA availability) further enhance the offering.
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Leave & Time Off Breadth — Paid parental leave, generous or unlimited PTO, volunteer time off, company holidays, and bereavement leave are emphasized. Flexible work options and family support (including adoption and dependent‑care support where available) broaden practical access to time off.
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Retirement Support — Programs include a 401(k) alongside an employee stock purchase plan and life/disability coverage. Student‑debt repayment and performance bonuses are positioned as part of total rewards.
nCino, Inc. Insights
What We Do
Ncino is a cloud-based bank operating solution for the financial services industry. nCino (NASDAQ: NCNO) is the worldwide leader in cloud banking. The nCino Bank Operating System® empowers financial institutions with scalable technology to help them achieve revenue growth, greater efficiency, cost savings and regulatory compliance. In a digital-first world, nCino's single digital platform enhances the employee and client experience to enable financial institutions to more effectively onboard new clients, make loans and manage the entire loan life cycle, and open deposit and other accounts across lines of business and channels. Transforming how financial institutions operate through innovation, reputation and speed, nCino works with more than 1,200 financial institutions globally, whose assets range in size from $30 million to more than $2 trillion.
