Associate Support Analyst

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses
• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)
• Retirement savings benefit
• Rewarding culture that values wellness and well-being
• Global network of industry experts
• Extensive training resources

The Production Support Analyst is a key member of the GWAM Operations Production Support team. The function reports in to the Manager, Production and Project Support. The GWAM Operations Production Support team is a front-line support area for the Operational business units, provides back-end administrative support to the MMF Operational line of businesses. Major part of the role includes responsibility to represent the MMF Operations in the activities related to iFast system, such as production issues, system releases, maintenance support, ad-hoc requests, i.e. activities that require knowledge of iFast system and business processes that reside on iFast.

• Production Support responsibilities include, but not limited to:

• Support the Operational teams with production problem resolution through root cause analysis and creative thinking
• Bring inconsistencies and trends in problems to the attention of Operational management
• Facilitate communication between business and technical teams
• Manage regularly scheduled system error reports
• Support business and systems projects for testing or support-specific tasks
• Flexible shifts and overtime may be required to meet business deadline

Skills and Competencies

• Understanding of the GWAM organizational structure  - Must
• Proven knowledge of Investments MMF product line and processing  - Must
• Experience with the iFast system, understanding of the core business processes that reside on iFast - Must
• Strong analytical aptitude, desire to do research and apply learnings to effectively support business needs - Must
• Well-developed customer service skills
• Technically inclined and experienced with creating reports in a variety of platforms, i.e. Excel, Crystal Reporting. Power Automate/PBI
• Practical experience working in the environment of changing priorities and multiple concurrent tasks
• Self-driven strong team player, able to work with minimal supervision and assuming responsibility independently
• Ability to develop and maintain professional working relationship with business and technical partners

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

Let's make every day better together. Learn about our opportunities at careers.manulife.com

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].