MTN Group Jobs

Associate - Supplier Performance and Contract Mgt.Global Sourcing and Supply Chain

MTN Group

Associate - Supplier Performance and Contract Mgt.Global Sourcing and Supply Chain

Posted 3 Days Ago

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Dubai, ARE

Hybrid

Mid level

Big Data • Other • Financial Services

The Role

Support supplier performance and contract management end-to-end: track SLAs, evaluate performance, calculate penalties, maintain vendor master data, build supplier libraries, drive consequence management, collaborate with category, legal and Opco teams, support automation and continuous improvement, and contribute to Procurement Excellence CoE initiatives and sprint activities.

Summary Generated by Built In

Further, as a member of Supplier performance & contract management Chapter, the associate will support in identifying best practices and share expertise & deep knowledge with other chapter members for upskilling and achieve set outcomes.

Associate will have direct reporting to the Procurement Excellence CoE and matrix reporting to respective POD leader

Job Outcomes / Results

•Support in achievement of squad outcomes

•Evaluate and report on supplier performance

•Generate customize report for contract metrics

•Track and monitor supplier SLA

•Perform supplier categorization (Blacklisting / Watchlist) based on Consequence Management

•Calculate supplier penalties for non-compliance

•Maintain vendor master data

•Support in building supplier library for respective categories

•Improved operational effectiveness

•Improve service delivery and TAT for contract closure

•Support automation initiatives for SLAs tracking

Responsibilities

Key Activities & Responsibilities

§Develop MTN processes for Supplier performance & contract management (end-to-end i.e., Sourcing to contract retirement)

§Conduct supplier ABC categorization based on turnover and relevance and classify suppliers into type (i.e., preferred, commercial, challenger, alternative)

§Collaborate with Strategic Category team members and Legal to define contractual and commercial agreements, review suppliers’ feedback and arrange meetings with suppliers for clarification on GTB

§Consolidate supplier issues and performance parameters to log in supplier performance systems

§Review and assess supplier’s performance based on defined contractual terms and calculate penalties / discounts based on the agreed SLAs and quality metrics

§Define the consequence management framework and continuously track supplier status (Green / Watchlist / Blacklist)

§Monitor changes to SCM related statutory, regulatory, legal compliances and update the contract templates post review from legal team

§Develop a supplier warning system based on suppliers’ financial stability or performance, monitor on periodic basis and identify measures to mitigate supplier risk

§Proactively phase-out supplier & re-qualify supplier, basis quality/ performance criteria and/or qualification principals after pre-defined period.

§Manage and maintain the vendor master data and periodically update the VMD with updated vendor information, phased out vendors etc.

§Collaborate with Opco procurement teams and consolidate the supplier feedback to prepare relevant reports on the performance levels, penalties accrued, discounts offered etc. based on the completed sourcing events

§Act as advisor for Opcos to provide optimal terms of reference (ToR) / terms and conditions (T&Cs)

§Build in depth Opco understanding and support Opcos with leading practices insights relating to the category contract management

§Breakdown requirements related to assessing supplier performance and contract management into achievable outcomes and incorporate the same in the relevant sprint planning sessions

§As a part of sprints, collaborate with Strategic Procurement and Category Sourcing team members to prepare relevant GFA template and ISA template for new sourcing events (RFx), in line with the agreed terms and conditions with the supplier

§Actively participate in Sprint review sessions and identify areas of improvement for supplier performance and contract management.

§As a part of sprint retrospective, provide inputs to ensure adequate risk mitigation measures and controls regarding the sourcing categories are in place, and all signed NDAs, GFAs and ISAs are scanned and electronically stored for future reference

§As part of the Procurement Excellence CoE, run special initiatives with the Global Lead to standardize and optimize the supplier performance and contract management processes across PODs and Opco procurement teams

§Attend required stand-up sessions for the respective squads & provide update on supplier performance, risks, contractual breaches etc.

§Interact with Chapter members, sharing expertise and deep knowledge to support achievement of squad outcomes and upskilling

Qualifications

Skills and Experience

Education:

•Minimum 4-year Academic Degree (Business Finance / Operations Management / Legal Degree preferred)

•Post graduate degree in Supply Chain Management and / or equivalent professional qualification (preferred)

Experience

•3-5 years’ relevant working experience

•2-3 years of relevant working experience in supplier and contract management

•Experience working in reporting & analysis function (advantageous)

•Understanding of emerging telecom/ supply chain practices and trends

•Experience working in a medium to large organization, managing Supplier Performance and Vendor Contracts

•Experience working across global locations/ regions and have a grasp of political, social, infrastructure and integrity challenges

•Experience in ERP (preferably Oracle)

•Experience in Spend Analytics (Sievo preferred) and eSourcing Platform

•Experience in continuous improvement through the implementation of best practices (SCM)

Industry / Certifications (Advantageous):

•Certified Supply Chain Professional (CSCP)

•Member of the Chartered Institute of Purchasing and Supply (MCIPS)

•Professional Scrum Master (PSM) certification

•IACCM, PPM or equivalent certifications (Advantageous)

Values (Our Culture)

We at MTN are a purpose and value-led organization. At MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organization, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organizational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realize our shared goals.

Our Live Y’ello values:

•Lead with Care

•Can-do with Integrity

•Collaborate with Agility

•Serve with Respect

Act with Inclusion

Skills Required

Minimum 4-year academic degree
Postgraduate degree in Supply Chain Management or equivalent professional qualification
3-5 years relevant working experience
2-3 years experience in supplier and contract management
Experience working in reporting and analysis functions
Understanding of emerging telecom and supply chain practices and trends
Experience in medium to large organizations managing supplier performance and vendor contracts
Experience working across global locations/regions
Experience in ERP (preferably Oracle)
Experience in spend analytics
Experience with Sievo (preferred)
Experience with eSourcing platforms
Experience in continuous improvement and SCM best practices
Certifications such as CSCP, MCIPS, PSM, IACCM, PPM or equivalent

MTN Group Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about MTN Group and has not been reviewed or approved by MTN Group.

Parental & Family Support — Parental leave is positioned as notably generous in some markets, including widely cited six-month paid maternity leave and short paternity leave. Family-friendly support is also described through options like workplace childcare, adoption/surrogacy support, and related leave provisions in certain operating companies.
Strong & Reliable Incentives — Variable pay elements are described as a meaningful part of the package, including annual performance bonuses, sales commissions, and structured short-term incentives tied to performance outcomes. Longer-term incentive participation is also described for eligible grades through share-based or share-linked plans.
Wellbeing & Lifestyle Benefits — Wellbeing support is presented as visible and multi-dimensional, including mental, physical, and financial wellness programs and access to emergency assistance services for medical, security, and travel events. Lifestyle and telecom-specific perks are also described, such as connectivity allowances and flexible lifestyle benefit funds used for items like gym, travel, or school-related expenses in some locations.