Your Opportunity, Your Team
Reporting to the Director of Social Strategy & Operations, you will support QVC by gathering and making sense of platform analytics and operational signals. You will share what matters with the teams who can act on it, and partner across platform, customer service, and logistics groups to keep the experience seamless. It is a role with real visibility into how social selling actually works, and a front-row seat on the team building it.
Where You'll Work
This role is hybrid and will require you to be onsite at our West Chester, PA headquarters (Studio Park) several days per month (onsite days are predetermined and standard across the company). Job seekers must reside in one of the following states to be considered: Pennsylvania, New Jersey, or Delaware. Relocation assistance is not available for this role.
What You'll Do
- Gather, organize, and interpret customer, product, and operational data from social selling platforms to identify trends and support improvements to the customer buying journey.
- Partner with platform, customer service, logistics, and internal business teams to improve customer interactions and align efforts across the social selling ecosystem.
- Serve as a key point of contact for escalated internal and external account questions, ensuring issues are tracked, communicated, and resolved efficiently.
- Support the design and implementation of processes and strategic initiatives that improve social selling operations and enhance the customer experience.
- Coordinate with technology and analytics partners to apply tools, organize data, and strengthen service delivery and reporting capabilities.
- Participate in recurring business, platform, and operations meetings to share insights, track action items, and help drive customer success strategies forward.
- Contribute to enterprise-wide customer-focused projects by supporting alignment, coordination, and stakeholder engagement across teams.
What You'll Bring
- Bachelor's degree in business, strategy, retail management, or a related field, or equivalent experience.
- 3+ years experience (professional and academic) digging into customer data, spotting trends, and turning them into ideas worth acting on.
- 3+ years experience, using excel to report and advocate data insights related to the customer.
- 3+ years experience managing multiple workstreams, and providing visibility to the respective process owner.
- A genuine interest in customers, retail, and e-commerce, and a desire to make the experience better.
- Some exposure to customer service or operations in retail or e-commerce, whether through work, internships, or coursework.
#LI-AC5
Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.
QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [email protected] for assistance.
If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.
Skills Required
- Bachelor's degree in business, strategy, retail management, or related field, or equivalent experience.
- 3+ years experience digging into customer data, spotting trends, and turning them into actionable insights.
- 3+ years experience using Excel to report and advocate data insights related to the customer.
- 3+ years experience managing multiple workstreams and providing visibility to process owners.
- Some exposure to customer service or operations in retail or e-commerce (through work, internships, or coursework).
- Ability to be onsite at West Chester, PA headquarters several days per month (hybrid role).
- Residency in Pennsylvania, New Jersey, or Delaware (must reside in one of these states).
- Genuine interest in customers, retail, and e-commerce.
QVC Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about QVC Group and has not been reviewed or approved by QVC Group.
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Healthcare Strength — Healthcare coverage is positioned as broad, including medical, dental, vision, prescription coverage, and company-paid life insurance and AD&D. Additional wellness supports like confidential counseling and condition-management programs are also part of the offering.
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Flexible Benefits — Flexible work arrangements such as remote work, flextime, and compressed schedules are available in parts of the organization. Spending-account options like HSA and FSA are included within the benefits mix.
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Retirement Support — Retirement support includes access to a 401(k) plan with company matching, and some sources also reference a pension plan. Performance bonuses are also described as available for some employees.
QVC Group Insights
What We Do
Curated Experiences. Infinite Possibilities.® We believe in a Third Way to Shop® – beyond transactional ecommerce or traditional brick-and-mortar stores – for customers who crave engaging shopping experiences. We're a select group of diverse businesses that provide customers with curated collections of unique products, made personal and relevant by the power of storytelling. We combine the best of retail, media, and social to curate experiences, conversations, and communities for millions of highly discerning shoppers. We bring joy, inspiration, and humanity to shopping. We also curate large audiences, across our many platforms, for our thousands of brand vendors. Qurate Retail Group comprises seven leading retail brands – QVC®, HSN®, Zulily®, Ballard Designs®, Frontgate®, Garnet Hill®, and Grandin Road®. We reach approximately 218 million homes worldwide via 14 television networks and reach millions more via multiple streaming services, social pages, mobile apps, websites, print catalogs, and in-store destinations. We're a world leader in video commerce globally, among the top ecommerce retailers in North America (according to Digital Commerce 360), and a leader in mobile commerce and social commerce.
