Associate Staff Engineer - Product Operations Analyst (Contract)

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 37 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

• This is a hybrid position, 2-3 days in office
• English and Spanish are must haves

• Manage Intake Process (Support/Issue Requests): Provide direct support to the product owner by managing and resolving support and issue requests.
• System Management & Administration: RBAC/permissions management, AD Group management, various system configurations.
• User Acceptance Testing (UAT): Develop and execute UAT plans to ensure solutions meet the defined requirements and are ready for deployment.
• End User Training: Create and deliver comprehensive training documentation and materials to ensure end-users are well-equipped to utilize new tools and systems.
• App Rollout / Deployment Coordination: Coordinate the deployment of applications and hardware on the production floor, ensuring minimal disruption to manufacturing operations.
• User Insights, Experimentation & Support Requirements Gathering: Support the Product team in making informed decisions based on a deeper understanding of user needs and behaviors.
• Cross-Functional Collaboration: Work closely with product management, engineering, IT, and manufacturing teams to ensure alignment and successful project execution.
• Data Analysis: Analyze data to provide insights and recommendations to ensure alignment to business objectives, support data-driven decision making and continuous improvement initiatives.
• Reporting: Develop and maintain dashboards and reports to track key performance indicators (KPIs) and project progress

• Experience: 3 to 8  years of experience in product operations, business analysis, or a related field, preferably within a manufacturing environment.
• Education: Bachelor's degree in business, Engineering, Data Science, or a related discipline.
• Skills: Strong analytical, problem-solving, product documentation, device configuration/testing, and communication skills. Proficiency in data analysis tools and project management software (e.g., MS Tools, Asana, ADO).
• Attributes: Detail-oriented, proactive, and able to work in a fast-paced environment. Ability to translate complex technical concepts into user-friendly documentation.

Disclaimer: Nagarro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be afforded equal employment opportunities without discrimination based on race, creed, color, national origin, sex, age, disability, or marital status.