About the Role
Owns the employee lifecycle - onboarding, transitions and offboarding - blending empathy with execution so every touchpoint reflects our culture, efficiency and care. You will partner with HR Business Partners, IT, Workplace and Finance to deliver accurate processes and experiences that keep employees confident, connected and supported from Day 1.
Job Location: Bangalore
Responsibilities
Own the end-to-end onboarding lifecycle, from pre-boarding to post-joining assimilation, with accuracy, compliance and a strong Day 1 experience.
Run orientation sessions on mission, culture and structure, and coordinate with IT, Workplace and HR on Day 1 readiness.
Facilitate assimilation programmes - new-joiner connects, check-ins, buddy programmes and milestone feedback.
Maintain a feedback-driven onboarding framework, using HR automation, AI-assisted drafting and self-service chatbots to cut manual effort and turnaround.
Manage offboarding end-to-end, from resignation to last working day, tracking timelines and process steps.
Coordinate clearance across IT, Finance, Workplace, HR Shared Services and reporting managers through to completion.
Issue exit documentation (resignation acceptance, relieving and experience letters) accurately and on time, and prepare and validate final settlement inputs for payroll within cut-offs.
Conduct exit interviews where applicable, capturing feedback and attrition trends to inform retention.
Maintain accuracy and integrity of employee data across HRIS and onboarding platforms.
Support lifecycle transactions - confirmations, internal transfers and related documentation.
Ensure compliance and audit readiness through timely updates and report validation.
Generate MIS and dashboard reports for reviews, using automation to streamline recurring outputs.
Drive site-level engagement, culture-building, celebrations and recognition that reinforce belonging.
Track engagement metrics and feedback to spot trends, using analytics tools to speed up sentiment analysis.
Partner with the HR Business Partner on lifecycle initiatives, pulse surveys and location-level interventions, providing on-ground operational support to employees and managers.
Work with Talent Acquisition, Finance, IT and Workplace to ensure smooth, accountable process delivery.
1. Onboarding & Assimilation
2. Offboarding & Exit Management
3. HR Operations & Data Governance
4. Engagement & Partnering
Skills
- HR Tools proficiency: Hands-on experience with Darwinbox, Fresh Services and MS Suite.
- Operational excellence: Strong coordination, attention to detail and ability to manage multiple priorities to deadline.
- Communication: Excellent interpersonal and presentation skills across diverse audiences.
- Data & AI judgement: Comfortable using HRIS, Excel and generative AI tools efficiently, with sound judgement on accuracy, data privacy and manual review.
- Culture champion: Empathy and energy to deliver people-first experiences in a fast-moving environment.
Experience and Qualifications
Bachelor’s degree in Human Resources, Business, Industrial Psychology or a related field. Master’s degree preferred.
2 to 4 years of experience in HR operations, onboarding or generalist roles, ideally within a tech or SaaS environment.
Skills Required
- Bachelor's degree in Human Resources, Business, Industrial Psychology or related field
- 2 to 4 years of experience in HR operations, onboarding, or generalist roles
- Hands-on experience with Darwinbox
- Hands-on experience with Freshservice (or similar ITSM tools)
- Proficiency with MS Suite, especially Excel
- Experience maintaining HRIS data accuracy and supporting lifecycle transactions
- Comfortable using generative AI tools, AI-assisted drafting, and chatbots with sound judgment on data privacy
- Strong coordination, attention to detail, and ability to manage multiple priorities to deadline
- Excellent interpersonal and presentation skills across diverse audiences
- Master's degree (preferred)
- Experience within a tech or SaaS environment (preferred)
Zeta Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Zeta and has not been reviewed or approved by Zeta.
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Fair & Transparent Compensation — Pay is considered competitive for some roles and markets, with market-aligned offers in certain senior or U.S.-based positions. Overall compensation tends to be seen as fine-to-good rather than top-tier.
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Parental & Family Support — Parental leave, adoption/fertility support, and childcare coverage are part of the package. These offerings contribute to a well-rounded family support mix even if specifics vary by location.
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Wellbeing & Lifestyle Benefits — Flexible hours, paid volunteer time, public-transport incentives, concierge services, and workplace perks are highlighted. These lifestyle-oriented perks add breadth beyond core pay and health coverage.
Zeta Insights
What We Do
Founded in 2015, Zeta is a provider of next-gen credit card processing platform. Zeta’s cloud-native and fully API-enabled stack offers a comprehensive range of capabilities, including processing, issuing, lending, core banking, fraud detection, and loyalty programs. With a strong focus on technology, Zeta has over 1700+ employees and contractors, with more than 70% dedicated to technology roles. Operating across the US, UK, Middle East, and Asia, Zeta has served a global customer base of 35+ clients who have issued over 15 million cards on Zeta's platform to date. Backed by prominent investors such as Softbank Vision Fund 2 and Mastercard, Zeta has raised $280 million, at a valuation of $1.5 billion.
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