The Role
Manage US healthcare accounts receivable: follow up with payers, analyze EOBs/ERAs, identify CARC/RARC denial reasons, rebill/reprocess/escalate, meet productivity and quality targets. Senior Associates handle complex denials and appeals, aged AR, and coach/quality-check associates.
Summary Generated by Built In
NEOLYTIX
Associate / Sr Associate – AR (RCM)
Accounts Receivable & Denials · US Healthcare LEVEL
Associate / Sr AssociateEXPERIENCE
1+ Yr / 3–4 YrsLOCATION
Gurugram (Onsite)SHIFT
Night (US Hours) Two openings, one team — Associate requires a minimum of 1 year in US healthcare AR calling; Senior Associate requires 3–4 years with denials depth. Apply to the level that matches your experience.
Associates own payer follow-up and claim-status resolution on assigned buckets. Senior Associates handle complex denials, appeals, and aged AR, and act as first-line quality support for the pod.
Live US provider accounts across 270+ client organizations — real RCM, not a training bench.Clear Growth Path
Associate → Sr Associate → QA / SME / TL → AM: progression tied to performance.Multi-Platform Exposure
Hands-on across Epic, AdvancedMD, AthenaHealth, and more — skills that travel.Stable, Growing MSO
A fast-growing US-headquartered organization with centres in Chicago, Gurugram, and Manila.
Associate / Sr Associate – AR (RCM)
Accounts Receivable & Denials · US Healthcare LEVEL
Associate / Sr AssociateEXPERIENCE
1+ Yr / 3–4 YrsLOCATION
Gurugram (Onsite)SHIFT
Night (US Hours) Two openings, one team — Associate requires a minimum of 1 year in US healthcare AR calling; Senior Associate requires 3–4 years with denials depth. Apply to the level that matches your experience.
About the Role
Neolytix is a US-headquartered healthcare MSO serving 270+ provider organizations. Our AR team works US insurance receivables end-to-end — following up with payers, resolving denials, and driving collections for physician groups and specialty practices.Associates own payer follow-up and claim-status resolution on assigned buckets. Senior Associates handle complex denials, appeals, and aged AR, and act as first-line quality support for the pod.
Key Responsibilities
Core (Associate & Sr Associate)- Work assigned AR buckets — call US payers on claim status, underpayments, and non-payment, and document actions clearly in the billing system.
- Analyze EOBs/ERAs, identify denial reasons (CARC/RARC), and take corrective action — rebill, reprocess, or escalate.
- Meet daily productivity and quality targets (claims worked, resolution rate, call quality).
- Maintain HIPAA-compliant handling of PHI at all times.
- Own complex denials and appeals — draft appeal letters, track appeal TAT, and follow through to overturn.
- Work aged AR (90+/120+) with root-cause notes that feed prevention, not just recovery.
- Support the TL on quality — spot-check documentation, coach new associates on payer-specific nuances.
Skills & Experience
Must-Have- Associate: minimum 1 year in US healthcare AR calling (provider side). Sr Associate: 3–4 years with hands-on denials and appeals work.
- Working knowledge of the US revenue cycle — claim lifecycle, EOB/ERA reading, denial codes (CARC/RARC), and timely-filing rules.
- Experience on practice-management / EHR platforms — Epic, AdvancedMD, or Athena Health preferred; similar platforms considered.
- Multi-specialty physician-group experience.
- Exposure to both government (Medicare/Medicaid) and commercial payers.
Eligibility Criteria
- Education: Bachelor’s degree (any discipline) is mandatory and must be completed — candidates currently pursuing a degree, or with an incomplete/dropped graduation, are not eligible.
- Communication: Voice-facing role — excellent spoken English with a clear, neutral accent and confident US payer-call handling, plus good written English for accurate documentation.
- Work mode & shift: Onsite at Gurugram, 5 days a week, on a fixed night (US-hours) shift — reliable attendance, punctuality, and roster adherence are essential.
- Systems: Comfortable working in billing/EHR platforms and MS Office; good computer proficiency and clear note-writing.
- Notice period: Immediate joiners or candidates on short notice strongly preferred.
Performance Expectations
You will be measured on clear, role-specific metrics:- Claims worked per day (productivity target).
- Resolution / collection rate on assigned buckets.
- Call and documentation quality score (from QA audits).
- Aged-AR (90+/120+) reduction and denial-overturn rate (Sr Associate).
Hiring Process
- HR Screening
- 2 Technical Interviews
- Assessment Round
- HR discussion (fitment, shift, salary).
Why Join Neolytix
US Healthcare DepthLive US provider accounts across 270+ client organizations — real RCM, not a training bench.Clear Growth Path
Associate → Sr Associate → QA / SME / TL → AM: progression tied to performance.Multi-Platform Exposure
Hands-on across Epic, AdvancedMD, AthenaHealth, and more — skills that travel.Stable, Growing MSO
A fast-growing US-headquartered organization with centres in Chicago, Gurugram, and Manila.
Skills Required
- Associate: Minimum 1 year in US healthcare AR calling (provider side)
- Sr Associate: 3-4 years with hands-on denials and appeals work
- Working knowledge of US revenue cycle, claim lifecycle, EOB/ERA reading, denial codes (CARC/RARC), and timely-filing rules
- Comfortable working in billing/EHR platforms and MS Office; good computer proficiency and clear note-writing
- Experience on Epic, AdvancedMD, or AthenaHealth
- Bachelor's degree (completed) in any discipline
- Excellent spoken English with a clear, neutral accent and strong US payer-call handling
- HIPAA-compliant handling of PHI
- Onsite in Gurugram, fixed night (US hours) shift, 5 days a week
- Immediate joiners or candidates on short notice preferred
- Experience drafting appeals, tracking appeal TAT, and overturning denials (Sr Associate)
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The Company
What We Do
Optimizing Healthcare Organizations through Revenue & Cost Transformation Neolytix is a Management Service Organization (MSO) serving independent healthcare providers. Neolytix has been working with healthcare practices for the last 11 years and providing a helping hand for busy medical practitioners. Our services have helped increase monthly collections, create efficient processes for office administration, improved patient experience and free up physician time for providing better care. We provide shared services solutions for Medical Offices supporting Revenue Cycle Management, Credentialing, Virtual Assistants, IT Support, Practice Marketing with guaranteed impact on the overall bottom line. That means better service for a lower cost. #MedicalBilling #RPM #MSO #medicalbilling #remotepatientmonitoring #valuebasedcare #revenuecyclemanagement #Healthcareproviders #digitalhealth
