This position ensures efficient, effective, and optimal use of processes, applications, and communication to ensure service excellence within the company. The role will work closely with various APLL functional teams and will focus on global profile administration and user access control within various APLL systems including, but not limited to, ACSr, LSS, GFF, and ACSf.
Responsibilities- Study LP and clarify customer requirements
- Study LP/Manual to understand customer requirements
- Clarify with LA/sales any issue found in LP
- Identify the need to manage system profiling
- Collaborate with other APLL functions/teams whenever there is a need to manage system profiles and/or user access
- Make clarifications to understand request details
- Coding and maintaining global master data and customer/system profiles in operation systems according to customer and business requirements
- manage ACSR, LSS, GFF, and ACSF global master data
- manage ACSR, LSS, GFF, and ACSF customer related profile
- ensure data is managed within SLA
- Managing user access in LSS according to users’ needs
- handle internal user onboarding
- handle external user onboarding (customer)
- manage user access change
- Global KPI / Report Management
- Work with operation team and IT to setup Global KPI/Report
- Setup process for GPA to manage Global KPI/Reports
- Business Support
- Maintain GPA user manual for profile administration and user access control
- Ensure proper documentation of all GPA processes
- Act as a change management facilitator for implementation of new processes and applications
- Support customer implementation projects
- Creation of internal documentation
- Support training for new and existing users as may be required
- Holder of University Degree in Logistics, English, Business mgmt. or related discipline
- 3-5 years’ experience in international logistics environment. Experience in Process Improvement and/or other field relevant to APL Logistics is an advantage.
- Broad and solid understanding of APLL operational activities supporting customer solutions and transactional business, and corresponding IT applications
- Good command of MS Office applications
- Well-developed communication skills, excellent command of English language and language relevant to office of domicile, both orally and in writing
- Passion for service excellence, innovative mindsets
- Effective organizational & planning skills
- Ability to quickly assimilate how new or existing applications or functionality may be applied to improve or extend customer services.
- An analytical, methodical and logical approach to problem solving
- Strong interpersonal skills within a multi-cultural environment.
- Ability to prioritize and deliver
- Strong attention to detail
- Solution focused on a global perspective
- Project and Change Management skills
- Be good at documentation process and creative thinking.
- Must be open to any shift, which will be assigned based on business requirements.
Skills Required
- University degree in Logistics, English, Business Management, or a related discipline
- 3-5 years of experience in an international logistics environment
- Understanding of logistics operational activities, customer solutions, transactional business, and related IT applications
- Proficiency with Microsoft Office applications
- Excellent English and local office language communication skills, oral and written
- Process improvement experience
- Effective organizational and planning skills
- Analytical, methodical, and logical problem-solving approach
- Strong interpersonal skills in a multicultural environment
- Ability to prioritize and deliver work
- Strong attention to detail
- Project and change management skills
- Process documentation and creative thinking skills
- Availability to work any shift assigned according to business requirements
What We Do
To stay ahead in today's global marketplace, your business needs a logistics partner that connects you to suppliers, vendors, and customers anywhere in the world – APL Logistics is that partner. Our operations span numerous continents, currencies, and customs – so your business grows even further. APL Logistics designs and operates global supply chains that deliver products everywhere you need them. Our innovative end-to-end solutions use data connectivity for greater visibility and control. Providing the resources to support your supply chain, our services include: - Supply chain design and engineering - Shipment consolidation and deconsolidation - Global freight forwarding and customs management - Regional warehousing and distribution networks management - IT solutions that increase supply chain performance within manageable costs Today, APL Logistics is a globally recognized innovator in logistics and technology management. Our logistics professionals offer local expertise throughout our global network. With over 20 million square feet of warehouse space, APL Logistics is the go-to global supply chain specialist for automotive, consumer, industrial, and retail companies. APL Logistics offers the strength and experience our customers can rely on. FOLLOW APL LOGISTICS TODAY! Instagram: https://www.instagram.com/apllogistics Twitter: https://www.twitter.com/APLLogistics YouTube: https://www.youtube.com/c/APLLogisticsOnline
