Job Description:
Job SummaryThe Associate Specialist, IT Support - APAC is responsible for delivering technical support across stores, offices, factories, and distribution centers within the APAC region. This role supports end users, manages endpoint readiness, coordinates with service providers and internal IT teams, and helps maintain stable and efficient business operations through effective troubleshooting, deployment support, and documentation.
Key ResponsibilitiesProvide Level 2 point-of-sale support for stores across the APAC region and ensure timely issue resolution.
Coordinate with global service providers to deliver consistent technical support for store and office associates.
Partner with internal IT teams to test, validate, and deploy technology initiatives and operational improvements.
Create and maintain internal knowledge base documentation, support procedures, and technical reference materials.
Provide endpoint support for APAC office associates by troubleshooting hardware, software, and system-related issues.
Prepare and configure laptops for new associates in line with corporate standards and onboarding requirements.
Execute hardware, software, and system upgrades in alignment with lifecycle and support standards.
Deliver day-to-day technical support for office users by resolving laptop and software issues efficiently.
Provide IT support for APAC factories and coordinate issue resolution with the relevant teams.
Support distribution center operations by addressing hardware, software, and system issues to minimize business disruption.
Three to five years of IT helpdesk or support experience, ideally within the retail industry.
Familiarity with POS systems and hands-on experience providing general support for these platforms.
Solid understanding of network systems and server administration.
Proficiency with Microsoft Office and Co-pilot applications.
Strong English language skills, including reading, writing, and speaking.
Confidence in communicating and delivering support effectively in an English-speaking environment.
Knowledge of point-of-sale support processes and store technology operations.
Familiarity with laptop provisioning, endpoint lifecycle management, and user onboarding support.
Ability to work effectively with global vendors, cross-functional IT teams, and business stakeholders.
Strong communication, organization, and documentation skills.
Ability to manage priorities in a fast-paced, multi-site support environment.
Company Description
Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.
The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.
Learn more about A&F Co. by visiting our corporate website here.
ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.
Skills Required
- Three to five years of IT helpdesk or support experience
- Hands-on familiarity with POS systems and support for POS platforms
- Solid understanding of network systems and server administration
- Proficiency with Microsoft Office and Copilot applications
- Strong English language skills (reading, writing, speaking) and effective communication in English-speaking environments
- Knowledge of point-of-sale support processes and store technology operations
- Familiarity with laptop provisioning, endpoint lifecycle management, and user onboarding support
- Ability to work effectively with global vendors, cross-functional IT teams, and business stakeholders
- Strong communication, organization, and documentation skills
- Ability to manage priorities in a fast-paced, multi-site support environment
What We Do
Abercrombie & Fitch Co. (NYSE: ANF) is a leading, global specialty retailer of apparel and accessories for men, women and kids through five renowned brands. The iconic Abercrombie & Fitch brand was born in 1892 and aims to make every day feel as exceptional as the start of a long weekend. abercrombie kids sees the world through kids’ eyes, where play is life and every day is an opportunity to be anything and better anything. The Hollister brand believes in liberating the spirit of an endless summer inside everyone and making teens feel celebrated and comfortable in their own skin. Gilly Hicks, offering intimates, loungewear and sleepwear, is designed to invite everyone to embrace who they are underneath it all. Social Tourist, the creative vision of Hollister and social media personalities, Dixie and Charli D’Amelio, offers trend forward apparel that allows teens to experiment with their style, while exploring the duality of who they are both on social media and in real life. The brands share a commitment to offering products of enduring quality and exceptional comfort that allow consumers around the world to express their own individuality and style. Abercrombie & Fitch Co. operates approximately 730 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites www.abercrombie.com, www.abercrombiekids.com, www.hollisterco.com, www.gillyhicks.com and www.socialtourist.com. Working at A&F Co. We strive to create inclusive, welcoming, omni-channel experiences for our global customers. Every day, our associates show up and empower one another to stay curious and push boundaries. We hold our work and our ideas to the highest caliber, and ourselves to the highest character. We coach, mentor, care, and bring our best selves every day, because we are in this together. Whether you lead yourself, a team, or the company, everyone has a voice at A&F Co.
