Imagine how your ideas and expertise can change a patient’s life. At Edwards Lifesciences, our Customer Solutions teams are dedicated to providing thoughtful care and meaningful interactions to patients, customers, and stakeholders. As a member of this team, you’ll work cross-functionally across our organization to ensure our customers receive the support they need and feel connected to our mission of putting patients at the heart of every decision.
How you’ll make an impact
- Take ownership of day-to-day operations and the end-to-end management of an assigned customer and order portfolio across distributor-served EEMEA markets.
- Own end-to-end order execution, ensuring accurate and timely processing and delivery.
- Manage relationships with customers and distributors, providing proactive communication and effective solutions.
- Monitor inventory and backorders, identify potential risks, and coordinate actions to meet customer needs.
- Resolve complex order, inventory, and service-related issues, involving the right SMEs and stakeholders when needed.
- Partner with Sales, warehouses, QA, and other functions to ensure smooth execution and effective issue resolution.
- Manage complex order scenarios, including consignment, credit orders, pricing-related topics, and master data requirements.
- Act as a key user of JDE and SFDC, sharing operational expertise and supporting effective system use.
- Identify and drive process and system improvements that strengthen efficiency, service quality, and customer experience.
What you'll need (Required):
- Bachelor's Degree and relevant experience in Customer Service, Customer Solutions, Order Management, or a comparable customer-facing operational role, involving physical goods.
- Proficiency in English, other languages are plus.
What else you’ll need (Preferred):
- A strong sense of ownership and accountability, with the ability to manage your portfolio and priorities independently.
- Strong problem-solving and decision-making skills, with confidence in handling complex operational situations.
- The ability to build trusted relationships with customers, distributors, Sales, and cross-functional stakeholders.
- Strong communication skills and a proactive, customer-focused mindset.
- Experience working with ERP and CRM systems; JDE and SFDC experience is an advantage.
- The ability to thrive in a dynamic, international, and evolving business environment.
- A continuous improvement mindset, with the confidence to challenge existing ways of working and propose better solutions.
Skills Required
- Bachelor's degree
- Relevant experience in Customer Service, Customer Solutions, Order Management, or a comparable customer-facing operational role
- Proficiency in English
- Additional language proficiency
- Strong ownership and accountability with the ability to manage priorities independently
- Strong problem-solving and decision-making skills
- Ability to build relationships with customers, distributors, Sales, and cross-functional stakeholders
- Strong communication skills and a proactive, customer-focused mindset
- Experience with ERP and CRM systems
- JDE and SFDC experience
- Ability to work in a dynamic, international, evolving environment
- Continuous improvement mindset
Edwards Lifesciences Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Edwards Lifesciences and has not been reviewed or approved by Edwards Lifesciences.
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Healthcare Strength — Health coverage is considered strong, with multiple plan choices, HSA options, and fertility support, and the company highlights holistic well‑being programs.
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Retirement Support — A company 401(k) match and well‑regarded retirement offerings add clear long‑term value to total compensation.
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Equity Value & Accessibility — An Employee Stock Purchase Plan with a discount and look‑back feature makes equity ownership accessible and enhances the total rewards package.
Edwards Lifesciences Insights
What We Do
Edwards Lifesciences (NYSE: EW), is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. We thrive on discovery and expanding the boundaries of medical technology, serving patients in 100+ countries, with the help of our employees in areas including Clinical Affairs, Quality Engineering, Research & Development, Regulatory Affairs, Sales & Marketing, corporate functions and more. Our roots date back to 1958 when Miles Lowell Edwards, a retired engineer with a background in hydraulics and fuel pump operations, set out to build the first artificial heart. Edwards believed the heart could be mechanized and was encouraged by Dr. Albert Starr to focus on developing an artificial heart valve. After just two years, the first Starr-Edwards mitral valve was developed and successfully placed in a patient. This innovation spawned Edwards Laboratories. Miles’ fascination with healing the heart and helping patients with heart disease stemmed from his own experience with rheumatic fever as a teenager and continues to fuel our patient-first culture today. Today, we are as passionate about providing innovative solutions for people fighting cardiovascular disease as we have ever been. It's our Credo. It takes integrity, collaboration, innovation, and focus. We are leaders in the design and manufacture of tissue replacement heart valves and repair products as well as advanced hemodynamic monitoring. We partner with physicians to innovate products designed to help patients live longer, healthier, and more productive lives. Our work is both rewarding and a privilege. The importance of what we do defines our approach. We work together to create an environment where ideas can flourish and we provide our people with the resources, expertise and support to bring those ideas to life. For our legal terms and trademarks, please visit: https://www.edwards.com/legal/legal-terms
