Implementation Consultant

About G2 - Our People 

G2 was founded to create a place where people will love to work. We strive to create meaning in work and provide more than just a job: a true calling. At the heart of our community and culture are our people. Our global G2 team comes from a wide range of backgrounds and experiences, and that’s what makes our G2 community  strong and vibrant. We want everyone to bring their authentic selves to work, and we do this through our company and team events, our G2 Gives charitable initiatives, and our Employee Resource Groups (ERGs). 

Our employee-led, leadership-supported ERGs celebrate the diversity of our team, foster inclusivity and belonging, and create a space to connect to each other. Through connections and understanding, we build a stronger and more dynamic global team and help every person reach their personal peak.

We support our employees' well-being by providing extensive benefits, including flexible work, aligned time off, and various leave options such as maternity, paternity, and sabbatical leaves. Click here to learn more about our benefits. 

About G2 - The Company

When you join G2, you join the global team behind the largest and most trusted software marketplace. Every month, 5.5 million people come to G2 to inform smarter software decisions based on honest peer reviews. Authenticity is our focus, and every day we help thousands of companies, and hundreds of employees, propel their potential. Ready for meaningful work that starts and ends with compassion and heart? You’ve come to the right place.

G2 is going through exciting growth! We’ve recently secured our Series D funding of $157 million, which will further allow us to grow and develop our product and people. Read about it here!

About The Role

The Implementation Consultant is responsible for working with customers post-sale to lead them through the onboarding and implementation process. The Implementation consultant should have a high-level of professionalism, attention to detail, project management capability, technical problem-solving ability and excellent communication skills. Implementation Consultants help customers get value from G2 products, sometimes needing technical knowledge of a customer system in order to ensure their integration works or to find creative solutions to bring value to the customer. 

This position is a hybrid working role and is based in Bengaluru

In This Role, You Will: 

Responsibility Area: Leads and executes onboarding activities

• Lead customers through an outlined onboarding process and advise on best practices to take full advantage of the G2 product
• Problem-solve with customers to get the G2 product integrated and delivering value in the customer environment, sometimes finding creative solutions in the customer system
• Use extensive knowledge of integrations and related go-to-market systems to be a thought partner with customers for how G2 solutions can deliver value for them
• Manage a portfolio of accounts with varying project statuses
• Form strong relationships with customers and work to keep them fully engaged throughout the implementation process through completion
• Conduct client training sessions to ensure understanding of product and G2 resources
• Drive key milestones meetings, and manage the escalation process when customers are off-track
• Provide ongoing, on-demand support for integrations, insights, and data mapping, for customer accounts after initial onboarding
• Collaborate with Sales, Account Manager, Customer Success Manager and other roles to ensure smooth handoff and knowledge sharing

Minimum Qualifications:

• 3-7 years of customer service, customer support, sales engineering or project management experience in a B2B environment
• Ability to problem-solve technical issues with customer systems
• Outstanding presentation and communication skills
• Proven project management, follow-up skills and attention to detail
• Ability to build rapport and collaborate with others within the company and externally
• The ability to learn quickly and work independently in a fast-paced environment
• Experience with B2B marketing and sales tools (e.g. salesforce, hubspot, segment)

Preferred Skills to help your application stand out

• Technical support background, especially helping customers integrate SaaS systems with their environment, is a significant plus
• E.g. Computer skills (Salesforce, highspot, gong, googlesuite)

Our Commitment to Inclusivity and Diversity

At G2, we are committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran, or physical or mental disability status. Learn more about our commitments here.