Associate Solutions Consultant, Eclipse Client Services

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

• Work/Life Balance: Hybrid work environment, Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands-On, Team-Customized, including SS&C University
   

• Handle and execute service requests, triage and diagnose incidents, and assist with daily operations for the platform
• Own client projects working with hedge fund custodians/administrators, as well as internal projects working with R&D
• More experienced consultants are expected to train associates, act as an escalation point, and handle more complex or nuanced projects
• Manage case queue and ensure cases are handled in a timely manner with effective prioritization of tasks on hand
• Collaborate closely with internal teams (Development, Project Management etc.) to ensure successful fixes for any bugs to achieve a quick resolution for client satisfaction
• Advocate for product enhancements to meet evolving client needs and support scalability
   

• Recent and relevant work experience with similar functionality (Financial Services, Investment Technology, or Software-as-a-Service (SaaS) in a technology or client-facing and support role
• Familiarity in related subject areas such as Finance, Information Systems, Computer Science, Business Administration or similar
• Technology troubleshooting skills and interest in technology and software support
• Ability to learn new processes, products, and support tools quickly
• Excellent communication skills, and ability to explain technical issues to non-technical users
• Understanding of financial markets and related processes
• Experience collaborating with Software Development teams to facilitate Product Supportability, Incident Management, Problem Management, and Request Fulfillment processes
• Experience training employees on a growing team
• Understanding of account and project management best practices
• Proven ability to support client's troubleshooting requests in a timely manner
• Willing to work early-shifts (if required)

Thank you for your interest in SS&C! To further explore this opportunity, please apply through our careers page on the corporate website at www.ssctech.com/careers.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.