Associate Solutions Architect - US

About Cognigy

Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time.

Our skilled #CognigyCrew are the people behind our leading technology and we are now looking for more talented people to join our global team.

Why you’ll love working at Cognigy - Our promise to you

We empower our people to be successful as part of a diverse, passionate and respectful team who are proud to be enabling customer and employee service that is loved by everyone.

We do this by challenging each other to succeed and being enabled to do our best work. Encouraging and supporting growth is at the heart of our success, founded on a culture of mutual respect and trust – always! It’s no wonder that the values that inspire and drive our #CognigyCrew are our 4Ts - Team, Trust, Transparency, Technology.

Your new role – Associate Solutions Architect – US

Location: Plano, Texas (Hybrid)

Potential OTE: $900 000 to $110 000 OTE (on-target earnings - base and bonus included)

Are you passionate about Conversational AI and eager to grow your skills in a dynamic, customer-facing role? Join us as an Associate Solutions Architect, where you’ll help design, build, and implement innovative AI solutions that transform customer and partner experiences.

In this role, you'll contribute to impactful projects, deepen your technical expertise, and play a key part in delivering real value - while receiving the mentorship and support to continue building your career.

Your responsibilities will include

• Project Support & Implementation: Assist in driving post-sales projects from pilot or Proof of Concept (PoC) through to implementation, helping deliver scalable and effective Conversational AI solutions under guidance from senior team members.
• Technical Solution Design: Collaborate on designing technical architectures and contributing to problem-solving efforts by applying best practices and learning cutting-edge techniques.
• Cross-Functional Collaboration: Work closely with experienced colleagues in product, engineering, and business development to support project success and provide valuable input based on your on-the-ground experience.
• Customer & Partner Enablement: Contribute to technical workshops and training sessions that help customers and partners make the most of our platform.
• Documentation & Support: Help develop and maintain clear technical documentation, and support the resolution of technical issues to ensure high levels of customer satisfaction.

Growth Potential

At Cognigy we are committed to your professional growth. This role offers significant opportunities for career development, including access to ongoing training, and involvement in high-impact projects allowing you to showcase and advance your unique skills and experience.

About you

• Minimum of 1-2 years in a similar role within Conversational AI, SaaS, or enterprise software industries, focusing on high-level individual contributions and advanced technical implementations.
• Experience with Cognigy or equivalent Conversational AI platforms.
• Demonstrated ability to resolve complex technical challenges with scalable and innovative solutions.
• Strong capability to align technical solutions with business objectives and deliver measurable outcomes.
• Ability to communicate technical concepts effectively to both technical and non-technical stakeholders.
• Applicants must be authorized to work in the United States without the need for employer sponsorship now or in the future. We are unable to offer visa sponsorship for this position.

Experience in the following fields is desired:

• Reporting & Metrics
• Proficient in JavaScript and other languages such as Python; experience with back-end integrations such as various data dips and API integrations.
• Front-End Design: Skilled in HTML and CSS design
• Back-End Development: Proficient in server-side applications, data manipulation and designing solutions.

Life at Cognigy -  What we offer you

We are an ambitious and international tech company with a great culture, and we make sure that everyone feels welcome. Our excellent benefits make us a fantastic place to work - these include -

• Attractive and performance-oriented salary
• Medical, Dental, Vision, Life, & Disability insurance
• 401(k)
• Unlimited leave
• Unique opportunity to help build and shape the company, with little hierarchy
• Flexible working options
• Colleague recognition, reward and celebration events
• Global Employee Assistance Program
• ClassPass membership, giving you access to a variety of fitness and wellness experiences
• Ongoing learning and development opportunities, including Udemy
• One paid ‘Giving Back Day' each year, so you can volunteer for a charity or community activity of your choice
• Subscription to the Calm app for you plus five friends/family members, giving you access to guided meditation, sleep stories, music, masterclasses, and much more.

 Pay Transparency Disclaimer

Cognigy is committed to providing fair and equitable compensation for all employees. The listed salary ranges reflect our good faith estimate for the role across various U.S. locations where we hire. Actual compensation will be determined based on the candidate’s location, qualifications, and experience. We fully comply with all state and local pay transparency laws.

Equal Opportunity Employer Statement:

Cognigy does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.