- We are looking for a detail-oriented and proactive Junior Change Management Analyst to support our organization's transition from BMC Remedy to ServiceNow. In this role, you will assist in ensuring a smooth adoption of the new IT Service Management (ITSM) platform and help maintain business continuity during the change process.
Key Accountabilities
- System Transition Support: Assist in migrating processes and data from BMC Remedy to ServiceNow under guidance from senior team members.
- User Testing & Validation: Participate in user acceptance testing (UAT), validate migrated data, and report discrepancies for resolution.
- Training & Documentation: Help prepare training materials, update user guides, and support performance calls to address user queries.
- User Support: Respond to basic user questions regarding ServiceNow functionality and escalate complex issues as needed.
- Communication Assistance: Support internal communication efforts by drafting updates and FAQs for end-users.
- Collaboration: Work closely with senior analysts and change management leads to ensure alignment with project timelines and objectives.
Qualifications
- 1-4 years of experience with IT Service Management concepts and tools,ServiceNow.
- Strong attention to detail and willingness to learn new systems.
- Good communication and problem-solving skills.
- Ability to work collaboratively in a team environment.
Top Skills
What the Team is Saying
What We Do
We are a family company providing food, ingredients, agricultural solutions and industrial products to nourish the world in a safe, responsible and sustainable way. We connect farmers with markets so they can prosper. We connect customers with ingredients so they can make meals people love. And we connect families with daily essentials— from eggs to edible oils, salt to skincare, feed to flooring. By providing customers with products that are vital for living, we help businesses grow, communities prosper and consumers live well in their daily lives.
Why Work With Us
The decision to join Cargill can open the door to a world of possibility. As part of our Digital, Technology & Data team, you’ll get to be part of a large and diverse group full of unique perspectives united by a common, higher purpose while building a rewarding career full of opportunity, growth and the satisfaction of knowing your work matters.
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