With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.
Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.
At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us.
Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.
Director of Services Product Management
What you will be doing
Services Product Management enables customers and partners to scale their EV charging operations through the development of Support, Deployment, Consulting and Financial Services. As Product Manager for Services, you will be responsible for supporting the development of our services product portfolio so we can effectively serve customers across our Commercial, Fleet and Residential verticals. As an integral part of the product team, you will work closely with experienced product managers and cross-functional stakeholders across product marketing, go-to-market, business intelligence, and sales operations to productize services for the future of networked EV Charging.
In this role, you will
- Program-manage product initiatives, including adapting existing service offerings to new products, from megawatt-powered hardware to driver/vehicle management software, enabling the future of EV charging.
- Yield actionable insights from our product sales, network health, and service level KPIs to evolve our services offerings and Support Center software platform.
- Roll out services policies, and drive operational improvements (e.g., retiring product debt).
- Own and proactively improve service product transactability, including but not limited to pricing, naming, and ordering, in collaboration with business partners in engineering, finance and sales.
What you will bring to ChargePoint
- A minimum of 8 years of experience at product-led organizations in product management, strategic finance, support, professional services, sales operations or other action-oriented analytical roles.
- Passion for ChargePoint and our mission.
- Excellent written and verbal communication skills.
- Excellent ability to synthesize data and represent it clearly and concisely to drive decision-making.
- Experience with coordinating and facilitating alignment between multiple, diverse stakeholders across different functions of the organization.
- Excellent Excel, Tableau, and other data analysis and financial modeling skills within a business context.
- Experience with Salesforce and Enterprise Resource Planning (‘ERP’) systems.
- Comfort with ambiguity and ability to work independently and chart direction of projects/programs.
- Domain experience in networked equipment, delivery of support, or professional services a plus.
- Ability to work during local hours for teams in North America and Europe.
- Bachelor’s degree.
Shift Time : Night Shift
Location
Bangalore, India
We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
If there is a match between your experiences/skills and the Company needs, we will contact you directly.
ChargePoint is an equal opportunity employer.
Applicants only - Recruiting agencies do not contact.
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What We Do
Electric mobility is the smart choice. We make it the easy one, too. So easy that someone plugs into our network every 2 seconds. Since 2007, we’ve focused solely on building the best electric vehicle (EV) charging experience for everyone involved in the shift to electric. Join us in shaping the future of mobility. If you'd like to learn more about what it's like to build the new fueling network, check out our Engineering Blog: www.chargepoint.com/engineering
