Associate ServiceNow Developer

Provide systems administration (implementation, management and operational support) and technical expertise for assigned systems, including provisioning, installing, configuring, tuning, operating, and maintaining systems hardware and software and the related infrastructure. Provide technical research, system planning and improvement to enable continuing innovation within the infrastructure and technical services. Perform troubleshooting and solving of complex hardware and software problems as they relate to assigned systems.

Key Responsibilities

• Manage day-to-day operations of the ServiceNow platform, including performance monitoring, user administration and System Administration.
• Maintain and support core ServiceNow Applications such as ITSM, ITOM, HRSD, CMDB and any custom applications as needed.
• Engage in Major Incident Management process for P1/P2 incidents to triage and resolve ServiceNow issues.
• Manage ServiceNow Incident and Request queue to resolve operational issues, defect ad service degradations in timely and efficient manner.
• Implement and maintain integrations with other Enterprise systems using MID Servers, REST and SOAP API.
• Conduct and participate in routine maintenance activities like Platform upgrades, patching and cloning activities while ensuring minimum disruption to users.
• Ensure Compliance with security standards, access controls and Audit requirements.
• Collaborate with the ServiceNow Platform Team (including ServiceNow Architect, BSAs and Development team) to ensure code quality, performance and maintainability.
• Partner with the business on exploring new opportunities to automate the operations processes.
• Maintain Platform documentation, including architecture diagrams, SOPs and Knowledge Base Articles.
• Adhere to Agile Methodology and ServiceNow Best Practices.
• (#LI_DNI).

Required Qualifications

• Associate degree or equivalent.
• 3-5 years of relevant work experience.
• 3-5+ years of increasingly complex and sophisticated with the ServiceNow platform as development/operations/administration.
• 2-3+ years of problem/incident management and troubleshooting experience within a technology operations environment.
• Strong Knowledge of ITSM Processes and Modules (Incident, Problem, Change, CMDB, etc)
• Proficiency in Java Script, Flow Designer, Business Rules, Script includes and UI Policies.
• Excellent communication and documentation skills.

Preferred Qualifications

• Bachelor's degree or equivalent work experience.
• Proven expertise in managing the ServiceNow Platform in large enterprise environment.
• Experience with ServiceNow ITOM (including Discovery, Event Management, Service Mapping).
• Exposure to HRSD, SecOps or GRC modules is preferred.
• Strong knowledge of ITIL, Agile and DevOps Methodologies.
• Strong experience with ServiceNow configuration, scripting, integrations (REST, SOAP APIs), and automation.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer.
• ServiceNow Certified Implementation Specialist (CIS) – ITSM, ITOM, HRSD, or SecOps.
• ITIL v4 Foundation or higher certification.

About Our Company
We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of 2024. With our team of more than 20,000 people in 20 countries, we advise, manage and protect assets and income of more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

The estimated base salary for this role is $74,800 - $101,000 year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances.Full timeExemptTechnologyTECH Technology