Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future.
Join our team as the expert you are now and create your future.
The Managed Services Associates plays a crucial role in ensuring the successful delivery of managed services to clients. By effectively helping clients leverage the best out of their EPM systems, the Associate contributes to the growth and profitability of the organization's managed services department. This role requires strong skills, technical expertise, and a customer-centric mindset to deliver exceptional service experiences and exceed client expectations.
Join One of Huron's Highest-Retention Teams
• Join one of Huron's highest-retention teams with a strong, collaborative culture.
• Work remotely from anywhere in the U.S. or Canada.
• Grow your career within a market-leading Oracle consulting practice.
Key Responsibilities:
• Assist in the day-to-day operations of managed services, ensuring timely resolution of client issues.
• Provide support to the Oracle EPM managed services team, including troubleshooting and problem resolution.
• Maintain strong relationships with clients, understanding their needs and ensuring their satisfaction.
• Monitor service performance metrics and assist in implementing strategies for continuous improvement.
• Collaborate with cross-functional teams to ensure seamless service delivery and integration with other systems.
• Stay up-to-date with the latest Oracle EPM updates and industry trends to provide informed support to clients.
• Assist in managing service level agreements (SLAs) and ensuring compliance with contractual obligations.
• Prepare and present regular reports on service performance and client satisfaction to senior team members.
- Proven expertise and hands-on experience on incidents and service requests, including configuration changes and enhancements, related to at least 1 of the following areas:
- Enterprise Planning & Budgeting Cloud Service (EPBCS) (Required)
- Oracle Financial Consolidation and Close (FCCS) (Preferred)
- Account Reconciliation (ARC) (Preferred)
- Profitability and Cost Management (PCMCS) (Preferred)
- Bachelor’s degree in Information Technology, Business Administration, or a related field.
- Experience in Oracle EPM services or similar roles: 2-4 years of relevant experience for Associate level; 5+ years of relevant experience for Senior Associate level.
- Good knowledge of Oracle EPM modules and functionalities, with at least one certification (level 2 support).
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively in a team environment.
- Strong organizational and time management skills.
- Customer-focused mindset with a commitment to delivering high-quality service.
- Knowledge of ITIL or other service management frameworks.
- Must be based on the West Coast (Pacific Time Zone) to support client coverage needs.
- Proactive, autonomous, and client-driven, with the flexibility and willingness to address a wide range of client requests, even those outside of one's specific area of expertise.
The estimated base salary for this job is $110,000 - $140,000 (U.S.). The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. This job is also eligible to participate in Huron’s annual incentive compensation program, which reflects Huron’s pay for performance philosophy. Inclusive of annual incentive compensation opportunity, the total estimated compensation range for this job is $126,500 - $161,000 (U.S.). The job is also eligible to participate in Huron’s benefit plans which include medical, dental, and vision coverage and other wellness programs.
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Position LevelSenior AssociateCountryUnited States of AmericaSkills Required
- Hands-on expertise resolving incidents and service requests, including configuration changes and enhancements, in EPBCS
- Hands-on experience with Oracle FCCS
- Hands-on experience with Oracle ARC
- Hands-on experience with Oracle PCMCS
- Bachelor's degree in Information Technology, Business Administration, or a related field
- 2-4 years of relevant Oracle EPM services experience for Associate level
- 5+ years of relevant Oracle EPM services experience for Senior Associate level
- Good knowledge of Oracle EPM modules and functionalities
- At least one Oracle EPM certification at level 2 support
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills
- Ability to work collaboratively in a team environment
- Strong organizational and time management skills
- Customer-focused mindset and commitment to high-quality service
- Knowledge of ITIL or other service management frameworks
- Based on the West Coast in the Pacific Time Zone
- Proactive, autonomous, client-driven, and flexible in addressing requests outside one's specialty
Huron Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Huron and has not been reviewed or approved by Huron.
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Retirement Support — Retirement programs include a company 401(k) match positioned as a core element of total rewards, signaling strong long‑term savings support. Company materials and filings describe a competitive match structure with broad availability.
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Equity Value & Accessibility — An employee stock purchase plan provides company‑matched RSUs on purchased shares and is broadly accessible across the workforce, indicating meaningful equity participation. Company filings outline the plan’s match design and wide eligibility.
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Leave & Time Off Breadth — Policies emphasize flexible/unlimited PTO, paid holidays, and parental leave with caregiving resources, reflecting expansive time‑off options. Careers and benefits pages present flexibility and time away as core components of the package.
Huron Insights
What We Do
Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future. By embracing diverse perspectives, encouraging new ideas and challenging the status quo, we create sustainable results for the organizations we serve.
