Associate Salesforce Administrator

The Associate Salesforce Administrator position offers a unique opportunity to be part of our Global Operations Command Center (GOCC) team, where you will play a crucial role in maintaining and enhancing our Salesforce platform. This role is integral to our mission of providing seamless IT services by ensuring the reliability and efficiency of our Salesforce infrastructure. By joining our team, you will gain valuable experience in a dynamic, 24/7 operational environment, contributing to both personal and professional growth.

Position Responsibilities:

• Provide day-to-day administration, troubleshooting, and maintenance for the Salesforce platform.
• Create and maintain users, roles, profiles, security settings, custom objects, and fields.
• Develop, document, and maintain operational processes and procedures related to Salesforce.
• Assist Developers/Application teams covering 24/7 monitoring and basic troubleshooting.
• Perform Site Switches/Org Migrations/Instance Refreshes.
• Work Arrangement: As part of a 24/7/365 operation, this is an Office based shift role.
• Shift Schedule: Shift patterns are based on 8-hour shifts alternating between morning, mid-shifts and night shifts monthly.

Required Qualifications:

• 1-3 years of Salesforce Administration experience.
• Experience with Incident, Change, and Problem Management.
• Bachelor’s Degree in Computer Engineering or Information Technology.
• No specific licenses required.

Preferred Qualifications:

• Experience with Service Management Tools e.g., ServiceNow and xMatters.
• Experience with data management, reporting, and analytics.
• Knowledge in Observability and AIOps tools e.g., Moogsoft.
• Familiarity with Salesforce best practices and security guidelines.
• Strong analytical and problem-solving skills.

When You Join Our Team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].