The Role
Supports customers and sales teams by coordinating aftermarket quotations, preparing proposals, managing bid-cycle activities, and improving opportunity pipeline performance. Reviews technical and commercial requirements, recommends pump and parts solutions, supports forecasting and business reviews, maintains sales records and reports, and collaborates with Engineering, Manufacturing, Quality, product teams, and global site hubs on pricing, delivery, productivity, and continuous improvement.
Summary Generated by Built In
The Sales Support Representative is the primary customer contact, partnering with Engineering, Manufacturing, Quality, and Sales to address inquiries, develop proposals, and support sales growth. This role uses sales data to improve forecasting, reporting, productivity, and opportunity pipeline performance.
Key Responsibilities
- Deliver responsive, customer-focused support in a fast-paced, cross-functional environment.
- Coordinate aftermarket quotations and produce accurate, timely, value-priced proposals.
- Review customer specifications and apply Flowserve technical and commercial requirements.
- Manage proposals throughout the bid cycle, including workload tracking, follow-up, and hit-rate improvement.
- Support tactical quotes, strategic offerings, and win-back opportunities.
- Partner with site hubs and product teams to improve quotation speed, delivery lead times, prioritization, and quality.
- Use knowledge of pump applications, parts, programs, and processes to recommend effective customer solutions.
- Support sales forecasting, monthly outlooks, quarterly business reviews, and performance analytics.
- Maintain organized sales records, training information, organizational charts, and reporting.
- Collaborate with Sales leadership on continuous-improvement initiatives and key performance actions.
Qualifications
- Customer-focused, results-driven, and highly collaborative.
- Strong communication, problem-solving, organization, and prioritization skills.
- Ability to work independently and effectively with global, cross-functional teams.
- Experience in sales or customer service within engineered manufacturing; contract administration experience is preferred.
- Proficiency in Microsoft Office.
Preferred Qualifications
- Experience with mechanical seals, pumps, rotating equipment, power generation, or utility markets.
- Experience with SAP S4Hana, Salesforce, CRM systems, pricing, contract review, and ERP administration.
- Bachelor’s degree in a relevant field and/or 0–2 years of relevant experience.
Skills Required
- Customer-focused, results-driven, and highly collaborative
- Strong communication, problem-solving, organization, and prioritization skills
- Ability to work independently and effectively with global, cross-functional teams
- Experience in sales or customer service within engineered manufacturing
- Proficiency in Microsoft Office
- Contract administration experience
- Experience with mechanical seals, pumps, rotating equipment, power generation, or utility markets
- Experience with SAP S/4HANA, Salesforce, CRM systems, pricing, contract review, and ERP administration
- Bachelor's degree in a relevant field and/or 0–2 years of relevant experience
Flowserve Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Flowserve Corporation and has not been reviewed or approved by Flowserve Corporation.
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Retirement Support — Retirement programs are described as strengthened with an enhanced 401(k) match, added employer contributions, and a shorter vesting schedule following recent plan changes. Feedback suggests this compares well with large‑company norms and is a notable part of total rewards.
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Healthcare Strength — Core medical, dental, and vision coverage with HSA/FSA options is described as solid, complemented by life/disability insurance and an EAP. Feedback suggests overall health benefits are comprehensive for a large industrial employer.
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Equity Value & Accessibility — An employee stock purchase plan with a company match makes equity participation accessible and financially attractive. Feedback suggests this feature stands out versus typical offerings and adds meaningful value.
Flowserve Corporation Insights
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The Company
What We Do
Flowserve is one of the world's largest manufacturers of pumps, valves and seals with over 19,000 employees in over 60 countries. Built on more than 50 world-renowned heritage brands, the equity and customer loyalty we have earned over the past 220 years is the foundation of our leadership position across the globe.
