- Deliver proactive and dynamic customer service. Demonstrates a positive and helpful attitude toward customers (internal and external).
- Receives bank visitors, provides information, and directs them to appropriate staff as necessary.
- Responds to customer inquiries and requests regarding our products and services. Provide solutions on accounts disputes and other service activities. Take ownership of every customer issue to solve it and ensure customer satisfaction.
- Listens to the customer’s needs and matches those needs to the bank’s products and services resulting in new products and/or referrals to strengthen the relationship.
- Generates new accounts, loans and other products as defined and instructed to assist in meeting customers’ needs and branch profitability goals.
- Cross sells bank products and services.
- Receives customers’ transactions and process in system, complying with bank instructions, policies, and regulations.
- Ensure compliance with the bank policy and regulations in every account or transaction performed.
- Other duties may be assigned.
EDUCATION AND EXPERIENCE:
- Bachelor’s degree in Business Administration or related fields required.
- Two (2) years of retail/sales experience required. Experience in financial services or related work highly desirable.
- Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
- Excellent consulting, sales, and interpersonal skills.
- Fully bilingual - English and Spanish (verbal and written) required.
- Candidates must be highly analytical, proactive problem solving, organized, detail oriented and able to multitask observing the defined quality standards.
- Demonstrated assertiveness in oral and written communications with internal and external stakeholders.
- Proficiency in MS Office (Word, Excel, Outlook) and other business applications required.
- Availability and flexibility to adhere to branch schedule and operations.
WORK AUTHORIZATION & ELEGIBILITY:
- Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
- Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.
Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)
Recruitment Privacy Statement
Compliance Posters
Skills Required
- Bachelor's degree in Business Administration or related field
- Two years of retail/sales experience
- Experience in financial services or related work
- Excellent consulting, sales, and interpersonal skills
- Fully bilingual English and Spanish (verbal and written)
- Proficiency in MS Office (Word, Excel, Outlook) and other business applications
- Highly analytical, proactive problem solving, organized, detail oriented, and able to multitask
- Demonstrated assertiveness in oral and written communications with internal and external stakeholders
- Availability and flexibility to adhere to branch schedule and operations
- Legally authorized to work in the US with permanent or ongoing work authorization
Oriental Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Oriental and has not been reviewed or approved by Oriental.
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Healthcare Strength — Medical coverage is presented as comprehensive, including pharmacy and mental health services. This breadth is consistently highlighted in official materials.
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Retirement Support — Retirement planning includes a 401(k)/Puerto Rico-qualified plan with employer match and ongoing education from the plan administrator. This structure is positioned as a core element of the package for eligible employees.
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Leave & Time Off Breadth — Paid time off encompasses vacation (roughly 15–18 days depending on status), personal time, sick leave, and community service hours. Parental leave (maternity and paternity) and some flexible work arrangements are also noted.
Oriental Insights
What We Do
Since 1964, Oriental has thrived as one of Puerto Rico’s leading banks focused on serving the needs of consumers, businesses, and institutions. With multiple branches throughout the island, it has the second-largest network, and is the third-largest financial institution in core retail and commercial deposits. Oriental has a highly committed team of more than 1,500 employees serving nearly 300,000 clients. Since its establishment, Oriental has distinguished itself by delivering an unparalleled level of service to its clients making possible the progress of the customers, employees, investors and communities it serves. OFG Bancorp (NYSE: OFG), is its diversified financial holding company that operates under U.S. and Puerto Rico banking laws and regulations. Its three principal subsidiaries, Oriental Bank, Oriental Financial Services and Oriental Insurance, provide a full range of commercial, consumer and mortgage banking services, as well as financial planning, trust, insurance, investment brokerage and investment banking services.
