Associate Sales Operations and Enablement Specialist

• Assists with gathering data and conducting analysis of company sales and profitability.
• Supports the development of methods for measuring company sales performance.
• Assists with examining sales processes, programs, and systems to minimize costs and improve customer satisfaction.
• Assists with sharing reports and sales data between sales, marketing, and other departments.
• Supports sales teams by creating, evaluating and optimising data sets and sales applications and platforms.
• Receives detailed instructions to implement sales forecasting by analysing past data and trends to forecast future sales.
• Assists with training new and current employees on sales and marketing collateral, product sets, sales processes, systems and tools.
• Assists with the establishment of sales fulfilment processes and makes recommendations for sales operations enhancement.
• Supports the preparation of monthly and quarterly sales reports and ensure distribution to relevant internal stakeholders.
• Assists Sales team and management with pipeline management, including but not limited to pipeline integrity (data entry compliance), competitive data, ROI data, etc.
• Assists with onboarding new sales team members on all toolsets and processes.
• Plays a supporting role in increasing sales team productivity by directly contributing to the efficiency of sales processes.
• Assists with monitoring and striving to maintain high levels of quality, accuracy, and process consistency in the sales organization’s planning efforts.
• Supports the identification of opportunities for sales process improvement, working closely with sales management to inspect sales process quality and prioritize opportunities for improvement.

• Some understanding of the vast range of IT operations and service offerings.
• Relevant demonstrable knowledge and understanding of IT industry environment and business needs.
• Some business and commercial acumen.
• Ability to collaborate and interact professionally and to build sound working relationships.
• Some understanding of the relevant sales environments and ability to grasp the challenges facing the sales force.
• Displays the ability to identify trends and areas for improvement.
• Some understanding of solution selling concepts and solid knowledge on sales process design.
• Displays problem analysis and solution formulation skills.
• Demonstrates learning and service orientation.
• Some knowledge and understanding of sales processes, tools and methodologies.

• Bachelor's degree or equivalent in business or sales or a related field.
• Relevant certifications such as SPIN and Solution Selling are desirable.

• Entry level of experience with Salesforce.
• Entry level of experience with quote tools is an advantage.
• Entry level of sales or sales operations and enablement experience in a business-to-business sales environment, preferably a global technology organization.
• Entry level of experience building sales metrics and models (for example, pipeline and forecast models).

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