Associate Sales Operations Analyst

$54,200.00-$74,600.00 Annual

This is the base salary pay range that an applicant can expect to make upon hire. Pay within this range will vary based upon relevant experience, skills, and education among other factors. In addition, this position is eligible for an incentive bonus. 

The primary purpose of the Associate Sales Operations Analyst is to support the transition from the Sales Opportunity process into the Guarantee (system warranty), own the Guarantee process, and ensure that JM customers installing JM Roofing Systems receive a high level of service on all Guarantee matters. This role will coordinate the Guarantee process from sales order and/or initial technical review through Guarantee issuance, respond in a timely manner to all customer requests, work with JM stakeholders to resolve complex situations, and be the Guarantee subject matter expert for the JM Roofing Systems team.

In this role, you will get to problem solve with customers and JM teammates on a daily basis, learn the commercial roofing industry, have exposure to the Sales Opportunity process, and be an important part of JM’s commercial roofing business operations.

If you are passionate about building relationships, managing a business operation, and enjoy project organization, then this role may be for you!

Anticipated deadline to apply: 10/13/24 This deadline is Johns Manville’s good faith estimate of when the application will close. Johns Manville may extend the deadline and will update this posting promptly if it is extended.

Your Day-to-Day:

• Own and facilitate the Guarantee process: coordinate & configure Guarantee application data from Sales Opportunity process, support Guarantee application submission, connect Guarantee with the Sales Opportunity process, ensure all Guarantee requirements met, manage billing & invoicing, manage change requests, and front line support for the customer portal.
• Act as an advisor for and partner with roofing contractors to proactively move Guarantees towards issuance and troubleshoot customer issues, including portal support. 
• Partner with team members across Roofing Systems Division and JM Corporate teams to deliver a best-in-class Guarantee processing experience by providing quick responses and connecting the right parties to resolve issues: JM Sales Representatives, Field Technical Representatives, Tech Specialists, Account Managers, Credit Specialists, and Tax Department.
• Be the Salesforce subject matter expert (SME) on the Guarantee process, including providing training, process support, and maintaining reports.
• Manage and maintain Guarantee specific reports and documentation, ensuring best practices for document control.
• Troubleshoot data quality issues, maintain accurate data, and support ongoing data hygiene projects.
• Support one to two continuous improvement projects per year.

What You Bring to the Team:

• Bachelor's Degree with 0-2 year of experience in a customer-centric sales/service operations or project management position OR High School/Technical School Diploma with 3-5 years of experience in a customer-centric or sales/service operations position
• Excellent attention to detail, organizational, and prioritization skills
• Excellent self-motivation
• Excellent written and verbal communication
• Excellent problem solving skills
• Solid adaptability and flexibility
• Solid ability to build relationships with internal partners and external customers
• Solid listening skills
• Solid ability to think through complex issues
• Solid level of Microsoft Office (Outlook, Word, PowerPoint)
• Experience with Microsoft Excel
• Experience in understanding and articulating organizational goals and applying to day-to-day activities
• Experience working directly with customers via phone and face-to-face in a proactive and reactive manner
• Passion for results and a sense of urgency in completing tasks
• Basic problem resolution and negotiation skills
• Minimal travel required: 0-10 days per year

Preferred Requirements:

• Bachelor’s Degree or Advanced Degree with 5 years of experience in a customer-centric position; 8 years of customer-centric experience, in lieu of degree
• SAP Experience
• Salesforce Experience
• Knowledge of commercial roofing industry

Please Keep in Mind

If you do not meet 100% of these requirements, we at JM still want to hear from you. So, if you are interested in the role, we encourage you to apply so we can learn how your skills and talents can contribute to our team.

Benefits

Johns Manville (JM) offers a wide range of benefits to employees. Some are subsidized by the company and others are fully employee-paid. Health benefits include a choice of comprehensive medical plans, a dental plan, vision plan, wellness program and critical illness insurance. JM sponsors a 401(k) plan which includes a sizeable company match. JM offers paid vacation and also provides paid sick and parental leave for eligible employees.

Additionally, Johns Manville provides basic life Insurance, short-term and long-term disability coverage, an employee assistance program, and business travel accident coverage. Supplemental life insurance and accidental death and dismemberment insurance are available as well. The company also offers a variety of tax saving accounts; health spending account, traditional flexible spending account, and a dependent care spending account. JM also offers a tuition reimbursement program for undergraduate and certain graduate programs.

Diversity & Inclusion

Johns Manville believes diversity and inclusion in our workplace is critical for the long-term success of our company. We are committed to retaining, developing and attracting a diverse workforce that fosters an inclusive work environment in which all employees are treated with dignity and respect. This is the right thing to do for our employees, our company and our communities. Our D&I council is composed of employees from locations across North American & Europe who meet regularly and work to promote and foster an environment of inclusion. Born from our D&I council is our network of employee resource groups (ERGs) that are focused on supporting diverse communities in the workplace. Review more about our diversity & inclusion initiatives on JM’s Career page.

Incumbent must be physically able to perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

We are proud to be an Equal Opportunity/Affirmative Action employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.