Responsibilities:
- Plan, Manage and Execute technical validation for clients as part of the sales process
- Assist and guide Puppet customers in technology adoption and customer success
- Maintain regular contact and planning with a key set of accounts to assist them in understanding business problems and providing targeting solutions.
- Assist the Puppet sales team in qualifying opportunities, balancing against customer needs and challenges
- Generate and present demonstrations and presentations to various customer scenarios.
- Collaborate with customers to generate Proofs of Concepts - Puppet experiences tailored to today’s challenges faced by an individual account.
- Write proposals for Puppet services, helping extend or deploy Puppet technologies to a given scenario taking into consideration a customer’s unique needs
- Generate technical responses to Requests for Information (RFI) or Requests for Proposals (RFP) for projects or software in which Puppet has a compelling use case in.
- Keep up to date with key Puppet technologies, and other technologies related to the deployment and use of our software.
- Participate in sales planning, QBRs, and strategic initiatives that create a pipeline, up-sell the account, and drive competitive displacements.
- Play a proactive "Technical Account Management" role within your target accounts including building a trusted relationship, retaining an understanding of the customers, and contributing to business development activities
- Present at Puppet and Industry events
- Update and maintain relevant customer information databases, between customer success and sales
Requirements:
- Technical Degree and or 2 Years of Infrastructure Operational/Administrative Experience
- Passion to continually learn and grow your technical and social skills.
- Drive to reduce the toil of your job, and the jobs of others by using automation
- Solid verbal and written communication skills
- In-person/remote video conference presentation skills
- Basic understanding of the key technologies including git-based version control
- Containers and related frameworks (Docker, Kubernetes, or others)
- Public and Private Clouds experience (AWS, Azure, Openstack, VMware)
- Scripting or programming skills preferred (Ruby, Python, Perl, etc.)
- Optional Unix &/or Linux SysAdmin or DevOps background, including the value of automation
- Optional Windows systems administration experience, including Microsoft PowerShell
- Optional Infrastructure automation experience in on-premises and cloud environments
- Ability to handle and overcome objections
- Ability to learn technology quickly through instruction and self-training
- Ability to work in an unstructured environment
- Limited travel ability
- Ability to work in our London office one day per week
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