The Associate SaaS Operations Engineer is responsible for the successful day-to-day operation of Cotiviti's SaaS services. The role involves coordinating and communicating activity across SaaS operations — including infrastructure maintenance and upgrades, customer-facing incident and service request management, SLA tracking, and new customer onboarding and provisioning. You will also contribute to developing tools and processes that support customer communication across all aspects of their SaaS experience.
The ideal candidate is a motivated self-starter who can handle interruptions and shifting priorities, brings strong customer service skills, and has genuine enthusiasm for learning new technologies. You will lead from the front as an advocate for Cotiviti's SaaS customers — working through complex production issues alongside engineering, operations, and customer teams. The role is approximately 70% operational (customer service, technical troubleshooting, functional support) and 30% development and maintenance of tools and processes.
ResponsibilitiesExperience and background
- 1–3 years of experience in cloud operations, application support, SaaS operations, DevOps, or a related technical role; internship or academic project experience in cloud or infrastructure is accepted.
- Demonstrated enthusiasm for cloud operations, SaaS platforms, and automation through work experience, personal projects, or academic coursework.
Cloud and infrastructure
- Basic working knowledge of public cloud services and operations — AWS (EC2, S3, IAM, CloudWatch), Azure, or equivalent; hands-on experience or cloud coursework strongly preferred.
- Exposure to infrastructure-as-code tools (Terraform, CloudFormation) and CI/CD pipelines (GitLab, Jenkins, or similar).
- Familiarity with Kubernetes concepts and containerisation (Docker); awareness of ArgoCD or GitOps deployment patterns is a plus.
Operating systems and application knowledge
- Working knowledge of Windows and Linux operating systems — understanding how services, processes, networking, and storage function for effective troubleshooting.
- Knowledge of Java-based applications and web applications — understanding how they are deployed and how they behave in a server environment.
- Scripting ability in Python, Bash, or Shell — able to read, modify, and write scripts to automate operational workflows.
- Familiarity with relational databases (MS SQL Server, MySQL, or equivalent).
- Basic networking knowledge (DNS, TCP/IP, load balancing concepts) is a plus.
Observability and monitoring
- Exposure to monitoring and observability platforms — Prometheus, Grafana, Dynatrace, SolarWinds, or PagerDuty. Ability to read dashboards and understand alert concepts.
Methodology, tools, and domain knowledge
- Familiarity with Agile/sprint delivery; comfort using Jira for task and sprint management.
- Familiarity with Edifecs products (XE/XES, XESM, Smart Trading) or healthcare EDI/FHIR platforms is a strong advantage.
- Awareness of HIPAA compliance and HITRUST CSF in a healthcare technology environment is a plus.
- Exposure to cloud or application security tooling (Wiz, Veracode, DAST) is an added advantage.
- Strong verbal and written communication skills; ability to manage multiple priorities in a 24x7 on-call environment.
Education
- Bachelor's degree in Computer Science, Information Technology, or a related field — or equivalent professional experience.
Certifications (preferred, not mandatory) No certification is required. The following would strengthen a candidacy:
- AWS Cloud Practitioner or AWS Solutions Architect – Associate.
- Any Kubernetes fundamentals certification (e.g., KCNA, CKA).
- Agile/Scrum fundamentals (e.g., CSM, PSM I).
- Edifecs product training or platform certifications.
Education
- Bachelor's degree in Computer Science, Information Technology, or a related field — or equivalent professional experience.
Certifications (preferred, not mandatory)
- No certification is required. The following would strengthen a candidacy:
- AWS Cloud Practitioner or AWS Solutions Architect – Associate.
- Any Kubernetes fundamentals certification (e.g., KCNA, CKA).
- Agile/Scrum fundamentals (e.g., CSM, PSM I).
- Edifecs product training or platform certifications.
Skills Required
- 1-3 years of experience in cloud operations, application support, SaaS operations, DevOps, or a related technical role; internship or academic project experience is accepted.
- Enthusiasm for cloud operations, SaaS platforms, and automation demonstrated through work, personal projects, or coursework.
- Basic working knowledge of public cloud services and operations, including AWS, Azure, or equivalent.
- Exposure to infrastructure-as-code tools such as Terraform or CloudFormation.
- Exposure to CI/CD pipelines such as GitLab or Jenkins.
- Familiarity with Kubernetes concepts and containerization using Docker.
- Working knowledge of Windows and Linux operating systems, including services, processes, networking, and storage.
- Knowledge of Java-based and web applications, including deployment and server behavior.
- Ability to read, modify, and write Python, Bash, or Shell scripts.
- Familiarity with relational databases such as MS SQL Server or MySQL.
- Basic networking knowledge, including DNS, TCP/IP, and load balancing concepts.
- Exposure to monitoring and observability platforms such as Prometheus, Grafana, Dynatrace, SolarWinds, or PagerDuty.
- Familiarity with Agile or sprint delivery and Jira.
- Familiarity with Edifecs products or healthcare EDI/FHIR platforms.
- Awareness of HIPAA compliance and HITRUST CSF.
- Exposure to cloud or application security tools such as Wiz, Veracode, or DAST.
- Strong verbal and written communication skills and ability to manage multiple priorities in a 24x7 on-call environment.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.
- AWS Cloud Practitioner or AWS Solutions Architect Associate certification.
- Kubernetes fundamentals certification such as KCNA or CKA.
- Agile/Scrum fundamentals certification such as CSM or PSM I.
- Edifecs product training or platform certification.
What We Do
Connolly is a recovery auditing services company focused on healthcare, retail, and commercial businesses.
