The Role
The Associate Revenue Operations Specialist supports the renewal process, manages licenses, processes orders, and maintains customer database integrity while ensuring excellent service.
Summary Generated by Built In
Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward.
With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce.
Position Summary
The Associate Revenue Operations Specialist is responsible for supporting the renewal process, as well as license management, quotes, order processing, order fulfillment, post-sales activities, and maintaining the customer database. Additionally, the Revenue Operations Specialist focuses on serving and retaining service-level-agreements (SLA’s) for existing customer bases.
Essential Functions
- Utilize Salesforce, NetSuite, and internal applications to:
- Process orders and issue license keys in an accurate and timely manner.
- Provide customer quotes, invoices, and other related information.
- Responsible for resolving customer issues and mitigating potential attrition during the contract term.
- Provide customers a personalized level of service that reinforces the value of Perforce.
- Ability to leverage CRM system for daily needs such as pulling reports, identifying gaps and recommending process improvements.
- Communicate to management on significant ‘At Risk’ or ‘Closed Lost’ renewals of high dollar value.
- Maintain customer information and ensure data integrity within internal systems.
- Support the supplier setup process, including execution of supplier due diligence forms and other necessary documents as required by the customer.
- Other related duties, as assigned.
Required Education, Skills, and Experience
- Fluent in English Language.
- Bachelor’s Degree, preferably in Business Administration, related program, or equivalent experience.
- Excellent written and oral communication skills.
- 2+ years in a customer service support role or order processing environment.
- Previous software or technology company experience preferred.
- High attention to detail and proven ability to deliver accuracy across multiple tasks simultaneously.
- Experience in analyzing business/ operational data to identify trends and variations in results.
- Understanding of Revenue Operations and Customer Service Support.
- Salesforce experience preferred.
- Experience with MS Office applications (Excel, Word, Powerpoint).
- NetSuite experience a plus.
- Exceptional customer service and diplomacy skills.
- Proven ability to manage a large case load and prioritize incoming activity
Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company.
If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today!
www.perforce.com
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Top Skills
Ms Office (Excel
NetSuite
Powerpoint)
Salesforce
Word
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The Company
What We Do
The best run DevOps teams in the world choose Perforce to remove bottlenecks to speed up and deliver app experiences that move the needle. With Perforce’s suite of products built to develop and maintain high-stakes applications, companies can finally manage complexity with efficiency, achieve speed without compromise, and run their DevOps toolchains with full integrity. Perforce gives customers a DevOps Edge, from code to business-ready.
But at the heart of our success is the people. We are a global community of collaborative experts, problem solvers, and possibility seekers who believe in making work both challenging and fun. Join us and you’ll work alongside the brightest in the business, driving innovation and growing in a career that’s moving in one direction: upward!
