Associate Resource Scheduler

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

The Associate Resource Scheduler position will be responsible for managing inventory of all equipment found at a retailer location, customer support to District Lottery Representatives, assist field service staff with troubleshooting problems.  This position will have high visibility to the customer and internal staff, along with all levels of management

• Key Management (PCT and PCT-HD): Manage keys inventory for PCT and PCT-HD product. Includes filing keys from new installations and distributing replacement sets to field staff as necessary.

• Terminal Movement Schedule (PCT and PCT-HD): Coordinate delivery, removal and relocation schedule for all regions of New Mexico.  Assist with development and implementation of new processes.

• Coordinate communications installation: Manage communications installations process from start to finish including maintenance of database to monitor process and track exceptions.

• Coordinate terminal installations, removals, relocations (all Types).

• Provide level one support to customer and site for escalated retailer issues.

• Provide statistics and in some cases, statistical analysis of various data types including retailer sales, PM schedules, communication types and associated issues, service calls review, chronic retailer management, asset management. Each member of the RCCS must be proficient with the use of Smart Services and associated applications ie Cloudsync, BI reports, DSE etc.

• Lottery Special Events – Management of each event from start to close

  • Coordinate with the lottery to detail each event and ascertain and work within the scope of the event

  • Coordinate with departments to obtain staff for the event, train staff for their role within the event, and manage the staff at the event

  • Coordinate with departments on the equipment needed for the event, the delivery scheduling of equipment to support the event, and monitor and manage field support on the day of the event

  • Coordinate with management any concerns that may arise to provide support for an event

• Proactive Programs: Assist with development and implementation of all programs related to Field Operations.

  • Chronic Retailer Management

  • Service Call Follow Up

  • Terminal Performance

  • Staff Performance

  • NRC Troubleshooting and TRAKS

• Information distribution: Act as a point of contact for lottery personnel and site personnel as it relates to Field Operations. Assist with development of communication plans to Field, site, NRC and Lottery personnel.

• NRC Liaison: Act as point of contact for site for all NRC related activities.

• Assist with developing documentation for various new and existing programs as necessary.

Communication Equipment Support – Inventory process, tracking and deployment, coordination of troubleshooting steps with Carriers, and SG personnel.  Programming units and supporting UAT testing

Education

An Associate’s degree preferred

Qualifications / Skills / Knowledge

• 2-4 years of experience required

• Must have the ability to prioritize multiple projects.

• Must have strong communication and interpersonal skills

• Ability to convey thoughts, ideas, and materials to all departments

• Excellent customer service skills

• Ability to develop and maintain positive working relationships for both internal and external customers

• Intermediate computer software and hardware knowledge

• Ability to compile and analyze statistical information

• Ability to quickly learn and understand new technologies

• Ability to work with all levels of management

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

Work Conditions

Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses.   As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts.   In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles.  As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. 
 

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.