Associate, Release and Deployment Support , Site Reliability Engineering

Business Function

The Release & Deployment Team plays a critical role in safeguarding production stability by governing and executing approved production and pre-production changes. The team ensures that all manual deployments, configuration updates, and privileged access activities are executed in accordance with approved change governance, security controls, and regulatory requirements.

Roles & Responsibilities

• Production Change Governance & Planning 
• Review and validate Change Requests (CRs) before implementation to ensure:
• Scope clarity and completeness.
• Technical feasibility of implementation plans.
• Adequate risk, impact, and rollback assessments.
• Compliance with change governance standards.
• Coordinate with Application Support (L2/L3), Infrastructure, Middleware, Database, and Platform teams to resolve implementation dependencies and technical clarifications.
• Verify that all required technical, security, business, and change approvals are obtained before deployment activities commence.
• Participate actively in Change Advisory Board (CAB), release readiness reviews, and implementation planning discussions.

Release & Deployment Execution

• Execute production and pre-production deployments strictly according to the approved Change Request. 

Ensure:

• No deviation from approved implementation steps.
• No unauthorized modifications during deployment.
• All activities remain within the approved change window.

Perform and manage manual deployment activities including:

• Application releases and upgrades.
• Configuration changes.
• Middleware deployments and updates.
• Database script execution.
• Security and access-related changes.
• Password-managed deployments utilizing privileged accounts.
• Support deployment activities across multiple environments including Production, Disaster Recovery (DR), Pre-Production, and UAT where required.
•  Privileged Access & Security Compliance
• Operate privileged accounts in accordance with CyberArk and Bank security standards.

Perform:

• Password withdrawal and return procedures.
• Privileged Session Management (PSM) operations.
• Secure handling of functional and Type-C IDs.
• Ensure all deployment sessions are fully compliant with:
• Audit requirements.
• Session recording policies.
• Evidence retention standards.
• Regulatory controls.
• Maintain segregation of duties and ensure only authorized Release Engineers perform implementation activities.
• Post-Implementation Validation & Support
• Perform Technical Level Validation (Tech LV) after deployment completion.
• Coordinate Business Level Validation (Biz LV) with Application Support teams and business stakeholders.

Capture and maintain deployment evidence, including:

• Execution logs.
• Screenshots.
• Session recordings.
• Implementation transcripts.
• Audit artifacts.

Support post-implementation reviews and identify opportunities for deployment automation and process improvement.

• Production Stability & Incident Support
• Provide Level-1 operational support for release and deployment-related incidents. 

Support recovery activities during:

• Deployment failures.
• Batch/job failures.
• Production incidents.

 Participate in production war rooms, incident bridges, and troubleshooting calls.

• Escalate risks, delays, and implementation failures promptly to Release Managers, Domain SMEs, and leadership teams.
• Contribute to root cause investigations and corrective action initiatives.
• Continuous Improvement & Automation
• Identify repetitive manual deployment activities suitable for automation.
• Support adoption of CI/CD, DevOps, and release automation initiatives.
• Maintain deployment runbooks, SOPs, and knowledge repositories.

Participate in cross-training and knowledge-sharing activities to improve team fungibility and operational resilience.

Requirements

• Production Support, Release Management, Change Management, DevOps Operations, or IT Operations.
• Experience in Banking or Financial Services environments will be highly preferred.
• Exposure to regulated production environments with strict governance and audit controls.

Technical Skills

Operating Systems

• Strong foundation in Linux administration.
• Working knowledge of Unix and Windows operating systems.
• Basic shell scripting knowledge preferred.
• Production Deployment & Platform Management
• Experience supporting application deployments across:
• Production environments
• Pre-production environments
• Disaster Recovery environments

 Understanding of:

• Release Management processes
• Production Change Management
• ITIL practices
• Change Governance frameworks

Infrastructure & Middleware

Knowledge of:

• Middleware platforms
• Application server administration
• System configuration management
• Environment management

Database

Basic understanding of:

• Oracle Database
• PostgreSQL
• SQL execution and validation

Security & Access Management

Experience working with:

• CyberArk
• Privileged Access Management (PAM)
• Secure credential handling processes

 DevOps & Automation

• CI/CD concepts
• Release automation
• DevOps practices
• OpenShift platform fundamentals

Patch & Platform Maintenance

Good understanding of:

• OS patch management
• Database patching concepts
• OpenShift platform patching and maintenance

Core Competencies

• Strong attention to detail.
• Excellent risk and control mindset.
• Ability to work under pressure during critical production releases.
• Strong stakeholder communication and coordination skills.
• Analytical problem-solving and troubleshooting capability.
• Commitment to operational excellence and production stability.
• Ability to work effectively across L1, L2, L3, Engineering, Infrastructure, and Business teams.

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