Role : Associate Relationship Manager (UAE National Only)
Location : Dubai
Role Purpose:
To manage a portfolio of small to medium-sized clients and actively source new-to-bank customers within the defined non-for-profit organizations segment, delivering end-to-end relationship support (account onboarding through service execution) while achieving assigned financial targets and ensuring full compliance.
Key Accountabilities of the role
Business Development & Target Achievement
- Actively source and acquire new-to-bank customers within assigned segment.
- Build and maintain a pipeline of prospects to support portfolio growth.
- Achieve assigned financial targets including:
- Liability growth (CASA / Wakala deposits)
- Fee income from cash management & transaction banking
- Cross-sell ratios
- Convert prospects into active banking relationships.
- Support marketing and referral initiatives to generate leads.
Relationship Management
- Manage assigned portfolio of lower-tier clients.
- Maintain regular engagement to deepen wallet share and identify opportunities.
- Support Regional Manager in larger relationship development.
End-to-End Client Handling
- Manage complete account opening process (KYC, documentation review, system input, follow-up until activation).
- Submit and track all service requests through internal systems.
- Coordinate with operations and compliance for smooth execution.
- Act as first point of contact for day-to-day client requirements.
Compliance & Governance
- Ensure adherence to ADIB policies, Sharia requirements, and Central Bank regulations.
- Maintain updated KYC/ODD for portfolio & escalate exceptions or complex matters appropriately.
Process & Reporting
- Maintain updated client records and pipeline.
- Document call memos in standard format capturing the contents of the meeting, opportunities for business development and follow-up plan, etc.
- Monitor portfolio performance and assist in achieving assigned financial targets.
Behavioral Competencies:
- Customer Orientation.
- Communication.
- Quality standards.
- Teamwork.
- Technical knowledge.
- Information Gathering.
- Problem Solving.
- Initiative & Change.
Specialist Skills / Technical Knowledge Required for this role:
- Strong documentation accuracy and attention to detail.
- Client-facing communication skills.
- Ability to manage multiple service requests simultaneously.
- Sales orientation with operational discipline.
- Time management and follow up discipline.
Required experience:
- 3-5 years experience of experience in banking (preferably in Corporate or SME segments)
- Experience in account opening, documentation review, and service request handling.
- Exposure to liability growth, customer acquisition activities, and cash management sales is preferred.
- UAE based experience is a must
Skills Required
- UAE national
- 3–5 years of banking experience, preferably in Corporate or SME segments
- UAE-based banking experience
- Experience with account opening, documentation review, and service request handling
- Exposure to liability growth, customer acquisition, and cash management sales
- Strong documentation accuracy and attention to detail
- Client-facing communication skills
- Ability to manage multiple service requests simultaneously
- Sales orientation with operational discipline
- Time management and follow-up discipline
What We Do
Abu Dhabi Islamic Bank, A Public Joint Stock Company, is a leading Islamic bank headquartered and listed in Abu Dhabi- UAE with a purpose of being a lifelong partner for customers, colleagues and community. Over the last two decades, ADIB has demonstrated a consistent track record of growth with assets now totaling USD 34 billion. The bank currently serves more than 1 million customers through a balanced proposition that combines a highly-personalized customer experience with world-class digital banking services. ADIB is a full-fledged financial service provider that offers banking solutions for individuals, corporates and affluent customers. In addition, the wider ADIB Group provides brokerage, real estate and property management, payments and insurance services. ADIB has one of the largest distribution networks in the UAE with more than 60 branches. Internationally, the bank has a presence in six strategic markets - Egypt, , the Kingdom of Saudi Arabia, the United Kingdom, Qatar, Sudan and Iraq.
