ARM - Affluent
Position Grade Deputy Manager (M2) / Manager (M3)
- Handle Personalized Service Requests of Affluent (Solitaire) Customers and Deliver TAT.
- Ensure Strict Adherence to Regulatory Requirements for Affluent Customer Segment.
- Coordinate with Internal Teams – CPC / RPC / Investment Desks for Execution of Service Requests of Affluent Customers.
- Manage Complaints and Ensure Resolution within TAT.
- Ensure Higher Customer Wallet Share through Service to Sales Cross-Sell and Deepening of Banking Relationship.
- Deliver Performance on Service-Quality Scorecard
- Visit Customers for Service Related and Profilers.
- Excellent written and oral communication skills
- Excellent Communication Skills with Customer Service Orientation.
- Courteous, Patient and Polite.
- Team Player.
- Knowledge of Microsoft Excel.
- Understanding of Banking Norms and Processes.
Skills Required
- Excellent written and oral communication skills
- Customer service orientation
- Courteous, patient, and polite demeanor
- Team player
- Knowledge of Microsoft Excel
- Understanding of banking norms and processes
What We Do
About Kotak Mahindra Group: Established in 1985, the Kotak Mahindra Group is one of India’s leading financial services conglomerates. In February 2003, Kotak Mahindra Finance Ltd. (KMFL), the Group’s flagship company, received a banking license from the Reserve Bank of India (RBI). With this, KMFL became the first non-banking finance company in India to become a bank – Kotak Mahindra Bank Limited. The consolidated balance sheet of Kotak Mahindra Group is over 1 lakh crore and the consolidated net worth of the Group stands at 13,943 crore (approx US$ 2.6 billion) as on September 30, 2012. The Group offers a wide range of financial services that encompass every sphere of life. From commercial banking, to stock broking, mutual funds, life insurance and investment banking, the Group caters to the diverse financial needs of individuals and the corporate sector. The Group has a wide distribution network through branches and franchisees across India, and international offices in London, New York, California, Dubai, Abu Dhabi, Bahrain, Mauritius and Singapore. For more information, please visit the company’s website at http://www.kotak.com
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