Role Specific Information
This role is based at our Corporate Office in Menomonee Falls, WI. You’ll work onsite from Monday through Thursday, with the option to work remotely on Fridays.Job Description
About the Role
As Associate Relations Advisor, you will execute all associate relations issues, provide detailed data analysis and draw meaningful conclusions from the case management system to better educate managers on associate relations best practices.
What You’ll Do
Address associate relations concerns, issues and inquiries, including harassment claims, associate conduct and performance issues and accommodation requests
Conduct confidential investigations, evaluate cases and provide resolutions for multiple levels of associate relations claims
Serve as a subject matter expert and resource for all associate relations-related inquiries and concerns
Provide coaching to cross-functional leadership
Lead performance conversations and give direction on the communication plan for associate(s), draft and monitor counseling sessions and conduct follow-up conversations with impacted associates
Collaborate with key business partners for all associate relations-related information
Utilize the case management system to document cases, analyze data and identify trends in associate relation issues across Kohl’s
Partner with associate relations leadership to identify best practices for mitigating case reoccurrences
Support the development of all associate relation training materials, templates, and toolkits for managers
Lead cross-functional programs designed to establish and maintain effective associate relations through the uniform and equitable application of policies and procedures
Additional tasks may be assigned
What Skills You Have
Required
Strong verbal and written communication skills
High attention to detail
Strong critical thinking and problem-solving skills
Proven ability to multitask and prioritize workload
Able to maintain a high level of confidentiality
Preferred
Bachelor’s degree or equivalent experience
Strong experience and knowledge of associate relations
Experience with ServiceNow, Workday, and other human capital management systems
Essential Functions
The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl’s may revise this job description from time to time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.
Ability to perform the accountabilities listed in the “What You’ll Do” Section
Ability to comply with dress code requirements
Basic math and reading skills, legible handwriting, and basic computer operation
Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company
Ability to learn and comply with all company policies, procedures, standards and guidelines
Ability to give direction and to receive, understand and proactively respond to direction from leadership and other company personnel
Ability to work as part of a team and interact effectively and appropriately with others
Ability to maintain composure and work in a fast paced environment while accomplishing multiple tasks within established timeframes
Ability to satisfactorily complete company training programs
Ability to use a personal computer for tasks such as communicating, preparing reports, etc.
Ability to plan, prioritize and monitor activities across business units
Ability to complete or oversee the completion of assigned projects in a timely manner
Skills Required
- Strong verbal and written communication skills
- High attention to detail
- Strong critical thinking and problem-solving skills
- Proven ability to multitask and prioritize workload
- Able to maintain a high level of confidentiality
- Bachelor's degree or equivalent experience
- Strong experience and knowledge of associate relations
- Experience with ServiceNow, Workday, and other human capital management systems
Kohl's Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kohl's and has not been reviewed or approved by Kohl's.
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Retirement Support — Feedback suggests the 401(k) plan is a standout, offering a dollar‑for‑dollar company match up to 5% with contributions available from day one. Eligibility and vesting mechanics are presented as straightforward for eligible roles.
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Parental & Family Support — Paid parental leave includes 12–14 weeks for birthing parents and 6 weeks for other eligible parents. Feedback suggests this is a meaningful family‑support element within the package.
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Wellbeing & Lifestyle Benefits — The package includes a 15% everyday associate discount that can rise to 35% on select days, access to an Employee Assistance Program, and low‑ or no‑cost wellness centers in eligible locations. Feedback suggests these everyday perks add tangible value alongside core benefits.
Kohl's Insights
What We Do
Kohl’s is a leading omnichannel retailer with more than 1,100 stores in 49 states Kohl's business is built on a solid foundation of more than 65 million customers, an unmatched brand portfolio, industry-leading loyalty and Kohl's Card programs, a convenient and accessible nationwide store footprint, and large digital business on Kohls.com and the Kohl's mobile app. Our Vision: - The retailer of choice for the active and casual lifestyle - Destination for active and casual lifestyle as well as beauty for the entire family — from the most trusted brands, always delivering quality and discovery - Leading with loyalty and value through best-in-class rewards programs - Differentiated omnichannel experience — easy and inviting, no matter how our customer wants to shop
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