Global Tote Lankan (Private) Limited is a subsidiary of BetMakers Technology Group (ASX:BET) which has become a key technology solutions provider for the wagering industry globally. Global Tote Lankan, was established in August 2017 as an IT and operations service provider for BetMakers and now plays an integral role in their success, working closely with teams across the globe, catering to a growing list of international clients. If you're ready to take your career to new heights apply now!
Role Overview:
The operator will be responsible for monitoring tote computer operations and normal day end reports as well as the monitoring of the hardware terminal events providing notifications to onsite technicians. This role is essential for managing the back-end operations of our on-track terminals, ensuring seamless wagering experiences for our clients and customers.
What You'll Do:
- Manage European/US totes, overseeing the daily operations and ensuring all systems run smoothly.
- Responsible for input of all information to the system; including daily race cards and advanced betting cards, and for making any manual adjustments required ensuring that the system operates properly.
- Loads horseracing and greyhound racing race card information in multiple sites and mobile devices.
- Perform daily system start and stop and session management.
- Link with specific hosts/providers to receive accurate card data and enable wagering for all participating customers.
- Facilitate connections between various clients and associations to enable commingling capabilities.
- Initiates and maintains inter track connectivity (ITSP links) for purposes of data and pool transfer; monitors them subsequently for timely pool merging.
- Confirm imports are connected and ready to transfer data.
- Coordinate with racetracks to facilitate the uploading of race cards upon request.
- Address client and web-related inquiries through multiple communication platforms.
- Handle ad-hoc tasks, including the management of large Raceday events.
- Maintain high standards of customer service while addressing and supporting any special requirements, ensuring customer needs are met efficiently and effectively.
- Oversee the work of other operators, ensuring that all operational checklists are updated and all BAU tasks are completed on schedule for the shift.
- Monitor all communication channels and keep track/relay all updates to the team. Proactively provide reminders of crucial tasks to minimize disruptions to BAU.
- Ability to work on 24/7 roster on a rotational basis (overnight shifts included).
What we're looking for:
- Excellent communication skills.
- Computer Literacy.
- Effective time management and multitasking skills.
- Ability to perform under pressure.
- Proactive mindset with a problem-solving attitude.
- Familiarity with Linux and shell scripting.
- Familiarity and knowledge of the wagering industry is advantageous.
- Proficiency in Microsoft Office and Google Workspace.
Sounds like you? Don’t miss this opportunity, apply now!
If you’re self-motivated, innovative and thrive working in a fast-paced environment where no two days are the same, this could be the role for you! Apply now by submitting your resume via the apply now link.
To learn more about who we are and the work we do, please visit:www.betmakers.com
Top Skills
What We Do
BetMakers Technology Group (ASX: BET) creates technology and service solutions that simplify betting at critical points along the wagering lifecycle, unlocking new revenue streams, expanding markets, and enhancing the user experience.
A leading international provider of wagering technology, data, content, and service solutions, BetMakers provides licensed bookmakers, pari-mutuel wagering operators, and racing bodies in over thirty countries with the tools to power growth through its Global Betting Services, Global Tote and Global Racing Network business lines.
We are a diverse group of people who are committed to making a meaningful, positive impact on all our stakeholders, and who abide by certain core values in the delivery of our services: to be trusted, to be innovative, to pursue excellence, to promote a team mindset, and to centre the customer in everything we do.
BetMakers undertakes its business in a way that considers the benefits and impacts of its services to encapsulate a broad group of stakeholders in addition to its shareholders, including racing bodies, horsemen groups, employees, suppliers, customers and the community.
We are focused on providing an environment where employees can be themselves and can shape their careers. We prioritise employees having the opportunity to tackle new projects and to learn and grow. We encourage employees to be heard, and to have the confidence to offer new insights or ideas to improve themselves and the Company without a fear of failure.
Products and services provided by BetMakers include:
- Managed trading services
- Digital platforms and widgets
- Race Vision and streaming
- Form and Informatics
- Integrity solutions
- Data and analytics
- Product and hardware development, including wagering terminals
- Global Tote pari-mutuel wagering solution
