Associate Quality Engineer I

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:

• Act as a product liaison for new product releases - work with business partners on validation contacts, best implementation times, post validations updates
• Perform user acceptance testing - access to test and/or stage system for testing as needed
• Provide Operational support to stake holders and coordinate with onshore team with proper handoffs
• Conduct testing and communicate results of testing to stakeholders
• Coordinating production incidents and high severity issues - work with stakeholders on process for opening incident tickets and how they are assigned
• Process/project management - work with team to help coordinate best practices and timelines for implementations
• Building/enhancing applications to drive efficiencies for the support team - work with stakeholders to find new process/procedures for application
• Communicate updates/issues to broad user groups - use email or meetings to provide updates to current issues and give updates on upcoming implementations for product
• Create and deliver test results presentations
• Report, prioritize and track all defects to resolution - use of Rally and vendor ticketing system to resolve any defects in system
• Address business needs/requests - use suggestions and feedback from stakeholders to prioritize and update need/requests
• Develop and maintain working relationships with individuals across a variety of functional areas
• Facilitate or assist with group meetings, provide agendas and follow up with meeting minutes - schedule meetings, prepare agenda's, take notes, on meetings with stakeholders and relevant parties
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• 2+ years of experience as a data analyst or business analyst or Tester
• 2+ years of end-to-end project experience
• 2+ years of experience working with pharmacy operations and systems
• 2+ years of experience with defect triaging and providing solutions and strategies
• 2+ years of specific experience with documenting processes and practices, often in accepted project methodology artifacts
• 2+ years of experience with Agile methodology
• 1+ years of experience with SQL
• 1+ years of experience with Postman
• Health care industry experience
• Experience with pharmacy dispensing systems
• Experience with Frontend Pharmacy system(IRIS)
• Experience managing break fixes and enhancements to fix urgent production issues
• Experience working with outside vendors
• Experience in Rally - use Rally as documentation tool
• High level of experience in Excel, PowerPoint

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.