Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients.
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Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.
Job Title: Associate Quality Account Manager I
Department/Group: Quality
Location: Philadelphia
Summary of Objective:
Assists with coordinating quality activities of a designated Customer Focused Team to ensure that goals and objectives of the team are accomplished withing prescribed time frames and in budget. Helps drive project
success to provide PCI a competitive advantage in long-term quality customers management
Essential Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform
each essential duty satisfactorily.
The essential duties and responsibilities include the following but other duties
may be assigned.
- Creates, updates and peer reviews Master Packaging Instructions, forms and material specifications to ensure that the documents meet internal and customer requirements, as well as obtaining internal and
- customer approvals of Master Packaging Instructions and specifications.
- Assist with performing batch record reviews of completed orders and orders in process to ensure compliance with cGMP’s and customer requirements.
- Assist with creating batch records to support the production schedule
- Primary Quality Assurance contact for assigned customer accounts
- Assist as company liaison with customers concerning quality control documentation. Help identify, communicate, track and resolve document related issues with other departments and customers.
- Attend or facilitate conference calls and customer meetings to provide or obtain quality related information and customer specific metrics
- Assist with populating quality related metrics and key performance indicators for team’s performance
- Assist with initiating and investigating quality deviations with the responsible functional areas
- Initiating and completing supplier non-conformance reports and effectuates material control
- Assist with training, developing, and mentoring new Quality Coordinators
- Adherence to PCI and cGMP policies, procedures, rules and regulations
- Attendance to work is an essential function of this job
- Other duties as assigned by Supervisor/Manager
- No Supervisory responsibilities
Special Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must be physically capable to perform the duties listed
below with or without reasonable accommodations which may be made to enable individuals with disabilities to perform the essential functions.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Must be physically capable to perform the above duties with or without reasonable accommodations which may be made to enable individuals with disabilities to perform the essential functions
- The employee must occasionally lift and/or move up to 10 pounds.
- Specific vision abilities required by this job include close vision, distance vision, and color vision
Work Environment:
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essentials functions
- The noise level in the work environment is usually moderate
Qualifications:
The requirements listed below are representative of the knowledge, skill, and/or ability required for the stated position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirement listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Preferred:
- High school education and at least five (5) years of pharmaceutical packaging experience. A college degree with a concentration in a scientific discipline is preferred.
- Possesses excellent organizational, time management and multi-tasking skills in order to meet commitments and deadlines.
- The candidate must be able to demonstrate basic proficiency with personal computers, business software (e,g., MS Office) and technical software
- Ability to create, use and interpret scientific tables, charts, and graphs.
- Any Lean Six Sigma or process improvement training is a plus
- Highly developed oral and written interpersonal communication skills to effectively communicate with
- company management, customers, suppliers, and agencies at all levels
- Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
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Equal Employment Opportunity (EEO) Statement:
PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
At PCI, Equity and Inclusion are at the core of our company’s purpose: Together, delivering life-changing therapies. We are committed to cultivating an inclusive workplace by holding ourselves accountable to the highest standards of understanding, fairness, respect, and equal opportunity – at every level. We envision a PCI community where everyone can belong and grow, and we strive to bring this vision to reality by continuously and intentionally assessing our people practices, policies and programs, marketing approach, and workplace culture.
Skills Required
- High school education and at least five years of pharmaceutical packaging experience
- College degree concentrated in a scientific discipline
- Excellent organizational, time management, and multitasking skills
- Basic proficiency with personal computers, Microsoft Office, business software, and technical software
- Ability to create, use, and interpret scientific tables, charts, and graphs
- Lean Six Sigma or process improvement training
- Strong oral and written interpersonal communication skills
- Ability to apply fractions, percentages, ratios, and proportions to practical situations
PCI Pharma Services Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PCI Pharma Services and has not been reviewed or approved by PCI Pharma Services.
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Retirement Support — Feedback suggests the company provides a 401(k) with an employer match in the mid‑single‑digit range, with immediate vesting noted in certain cases. This is viewed as a solid component of the overall package.
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Leave & Time Off Breadth — PTO and paid holidays are commonly available, and some roles indicate vacation is accessible from early tenure. Availability of time off is frequently described as a positive element of the package.
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Affordable Benefits — Health insurance is sometimes described as reasonably priced depending on plan tier. Feedback suggests core medical, dental, and vision coverage is part of a standard offering.
PCI Pharma Services Insights
What We Do
PCI is a leading provider of integrated pharmaceutical development services to the global healthcare market. With facilities in North America and Europe, PCI supports pharmaceutical and biotech companies with products destined for more than 100 countries around the world. PCI provides services for each stage of the product lifecycle – from early Phase I through commercial launch and long-term supply – and partners with customers to provide key insight and expertise in enabling successful commercialization and bringing lifesaving medications to patients. For more information, go to www.pci.com.
