Associate QA Engineer (Panel Quality)

 Accountable for quality of and production of panel statistics and KPIs (timely and accurate).
 Identify and raise areas of quality concerns with the service manager.
 Understands the need to maintain sample size, panel balance, panel continuity.
 Understands the need for maintaining panel quality and the key drivers.
 Be accountable for panel recruitment as required.
 Maintain accurate and relevant descriptive details of each panellist.
 Ensure robust, continuous data collection from all panellists.
 Understands impact of communication to panellists and raise concerns to the service manager.
 Supports the business with internal and external projects.

Process and Continuous Improvement
 Seeks out efficiency improvements within day-to-day tasks.

Data and information security
 Respects confidentiality of panellists’ personal information
 Handles communication and data in a responsible manner in accordance with GDPR, our Privacy Policy and all other relevant guidelines and legislation.

Understanding the wider business
 Develops a basic understanding of the Operations functions
 Develop an understanding of the Commercial usage of our data
 Develop a broader understanding of our direct competitors 
Training & Development
 Take ownership for self-development and where available participate in structured training.
 Gains proficiency in all relevant databases, data interrogation and reporting tools (for example local platforms, SQL, Access, Python, Focus, Excel, etc.)

Communication & Collaboration
 Be able to communicate in an appropriate manner (e.g. verbally, presenting or creating a PowerPoint, Word document, email)
 Adhering to deadlines and escalating where there is a risk of delays
 Demonstrate and role model best practise and techniques including positive communication style.
 Displays a proactive attitude when working both within and outside of the team.
 Demonstrates clear, direct and to the point communication at Data Methods team meetings
 Make a constructive contribution at Panel Quality team meetings.

Issue Management and Best Practice
 Proactive identification and root cause analysis of service issues, and resolution of these, to mitigate any impact to panel members or KPIs.
 Support regular service review meetings with Team Managers and Leadership team to establish priorities and future requirements.
 Working closely with other department stakeholders (eg Panel Quality, Asset Management) to capacity plan and support new projects or service enhancement initiatives.

Education & Experience
 Bachelors degree
 1 - 2 years experience

Knowledge
 Awareness of sampling principles
 Basic statistical, numerical and logical skills
 Aptitude for data analysis
 Strong knowledge of metrics and KPIs

Tools
 SQL (basic)
 Excel (intermediate)
 Python (intermediate)
 Power BI (intermediate)