Associate Provider Communications Strategist

JOB SUMMARY

This job supports provider network growth and retention by creating compelling communication campaigns across multiple channels (email, mail, digital newsletters, etc.). Collaborate with internal teams (Marketing, Sales, Customer Service, etc.) to develop and manage impactful communication materials and presentations, ensuring brand consistency, regulatory compliance, and strategic alignment. This role is crucial for educating and engaging providers nationwide.

ESSENTIAL RESPONSIBILITIES

• Campaign Development & Execution: Develop and implement marketing and communication campaigns targeting providers across multiple channels (email, print, digital). Collaborate with internal stakeholders to define campaign strategies, objectives, and timelines; ensuring alignment with brand guidelines and regulatory requirements; and managing project resources to ensure on-time and within-budget completion. Organize and facilitate meetings to track progress and address challenges.

• Content Creation & Design (Multi-Media): Design and produce high-quality, visually appealing communication materials, including presentations, newsletters, marketing collateral, and web content. This involves leveraging various media (images, video, animation, etc.) and collaborating with stakeholders to develop compelling content that is accurate and relevant, while maintaining consistent brand messaging.

• Provider Network Support & Stakeholder Management: Serve as the primary point of contact for provider communication inquiries across various departments. This may include developing and executing recruitment strategies and campaigns aimed at expanding the provider network and ensuring strong relationships with key stakeholders.  

• Other duties as assigned or requested.

EXPERIENCE

Required

• None

Preferred

• Experience in communications, marketing, or related experience

• Experience in project management

• Experience with healthcare or dental insurance provider networks and strategy, terminology, contracting, etc.

• Experience with graphics and file formats

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SKILLS

• Basic graphic design & layout skills 

• Fundamental written & verbal communication

• Project coordination & organizational skills

• Basic content creation and adaptation

EDUCATION

Required

• Bachelor’s degree in business administration/management, marketing, communications, liberal arts, health policy or related field or relevant experience and/or education as determined by the company in lieu of bachelor's degree.   

Preferred

• None

LICENSES or CERTIFICATIONS

Required

• None

Preferred

• None

Language (Other than English):

• None

Travel Required:

• Less than 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

• Remote Position

Physical work site required

• Occasionally

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

Pay Range Maximum:

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.  The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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