Associate Project Manager

NorthStar, a Utility Billing and Client Information Software (CIS) solutions company, requires an organized Associate Project Manager with experience in managing organizational processes within a project organization or PMO.  The successful candidate will have a track record in creating, implementing, and managing processes for effective project management.  This includes processes for lessons learned, tracking of project metrics and financial milestones and continuous improvement. 

NorthStar collaborates with clients throughout North America and the Caribbean. This is a remote position with a work schedule based on the Eastern Time Zone.

This is a newly created role with a mandate to help us implement best practices to manage unprecedent growth   

Responsibilities include:

• Developing expertise in our project management tools and standards
• Assisting the Project Manager with tasks needed to manage all resources, 3rd party vendors, and the expectations of the client
• Working with professional services leadership team to implement practices to track and monitor key project success metrics.
• Establishing professional services processes and help implement within the department.
  • Focusing on the consultant’s time (e.g. overloaded weeks to be reduced or balance it with other projects and opportunities to fill the gaps to keep them occupied in moving the projects forward).
  • Conducting weekly meetings with PMs and Managers to discuss projects and resources. Establish and monitor action plans.
• Help establish PM policies and practices.
• Develop expertise in our project management tools.
  • Clarizen-Admin: Adding new users, licensing, guiding users to navigate Clarizen and reaching out to the support team based on issues faced in Clarizen.
  • Clarizen Reports: Generated report shows Kick off, Test, Go-live and closing for all active projects. Generated report to see the project progress (percentage complete)
  • Being a point of contact and assisting PMs on technical issues related to SharePoint creation, Teams channel creation, overall Clarizen support and Smartsheet.
  • Maintain Smartsheet Project Tracker
• Establish implementation documentation standards and roll out to teams.
  • Adding the required documentation related to project templates, centralizing the access link for different tools in the team’s Wiki.
• Manage software implementation projects as required.
• Resource Management
  • Resource utilization - recording the logged hours for consultants, PMs, and managers every month in the Resource Load sheet.
  • Tracking the overtime reported by consultants and sending it as a report semimonthly for PMs approval.
• Project Management
  • Managing a team of 2 support agents on handling the project upgrades (mCare, CIS, Customer Connect). Includes recording their time, follow-ups on the pending tickets, working on escalations, scheduling new upgrade requests from PMs to the team and assigning new tickets from Team Support.
  • Transition from Sales to PS: Adding new projects from the sales contract to the Smartsheet with the project description including the expected start date, project category, payment information and other project information.

• Creating new teams’ channel and SharePoint sites for the new projects on the director’s approval.

What are we looking for?

• 2+ years of progressive project management experience, with experience in implementing enterprise software solutions to external clients
• Organized individual with strong analytical skills, communication skills and attention to detail
• Well-developed business acumen and experience in using software productivity tools
• Energetic individual with a propensity for growth and continuous improvement
• Ability to maintain a calm demeanor in challenging situations

What can Harris provide to you?

• Career growth opportunities
• Flexible work conditions
• Ability to make an impact in a growing organization
• Collaborative work environment
• Diverse work assignments
• Comprehensive Medical, Dental and Vision coverage from your first day of employment
• 3 weeks’ vacation and 5 personal days
• Employee stock ownership and RRSP/401k matching programs
• Lifestyle rewards
• And more!

Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.