Take full responsibility for efficiently managing online data collection projects across multiple accounts while maintaining and fostering positive relationships with internal teams, clients, and vendors
KEY JOB RESPONSIBILITIES:
o Independently manage multiple research projects at various stages, from initial sale to final delivery, with minimal supervision, ensuring flawless execution.
o Serve as the primary point of contact for clients, internal teams, and external vendors.
o Review and assess project specifications and research designs for fielding and data collection.
o Maintain clear communication with clients and internal teams throughout the project lifecycle, providing updates, recommendations, and escalating issues to senior staff when necessary.
o Efficiently utilize Sago systems throughout the project's lifecycle. o Collaborate with clients to provide timely progress updates.
o Deploy samples, coordinate with vendors, and monitor the field to ensure timely completion of required quotas, including managing reprovals, quota reports, and field reports.
o Respond promptly to unexpected or urgent issues, managing resolutions and escalating as needed.
o Validate and prepare data deliveries to meet client expectations.
o Ensure timely delivery of high-quality data while maintaining project margins.
o Build and nurture successful client relationships.
o Adhere to company SOPs.
o Perform other duties as assigned.
CORE COMPETENCIES:
o Technical orientation, logical thinking, analytical mind
o Customer service, multi-tasking, and time management skills
o Quickly adopts to changes and new processes
o Superior communication skills
o Focus on quality and attention to detail
o High work ethic and team player attitude
o Client Focus
o Effective communication skills – written and oral
o Collaboration and Teamwork
o Ability to multi-task and flexibility
o Decision Making and Problem Solving
FOR Eastern Europe:
o Fluent in English (written and oral)
QUALIFICATIONS
Education:
• Bachelor’s Degree or equivalent
Experience:
o Must have 0-1.5 years of experience working in a market research environment or combined PM experience.
o Experience with research design, reporting, data analysis, international data collection, multi- mode methodology, is a plus.
Computer Skills:
o Experience in DIY survey tools and/or panel software usage is a plus
- Free Gourmet Tea/ coffee on the house.
- Pick up and drop facility for up to 45 Kms from office location.
- Extensive Mediclaim benefit.
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What We Do
Today’s markets demand new research methods. Sago, formerly Schlesinger Group, is the global research and data partner that connects business questions to human answers. Backed by our history, global reach, and innovative spirit, our adaptive solutions enable organizations to move beyond buyer data spreadsheets and make confident decisions.
When businesses have questions, we find answers. We help you understand your customers as people — their wants, needs and pain points. And we’re a committed partner that works with you to define your needs. Our comprehensive suite of qualitative and quantitative capabilities equips our team to create custom-made solutions that provide extensive audience access and deliver the data you need to better serve consumers.
After 55+ years in market research, our experience and stability support reliable offerings that grow your customer knowledge base, and our commitment to continuous improvement drives us to pioneer new paths in a rapidly evolving industry. Our range of solutions and expertise is constantly expanding, but our focus remains the same: people.
Ready for answers? Just say go. #Sago.
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