The Role
Coordinates healthcare education projects, including virtual and onsite training, client communications, LMS and CRM administration, enrollment, reporting, project status tracking, Zoom logistics, and issue escalation. The role supports client relationships, compliance workflows, education metrics, workflow improvements, and successful implementation of learning programs.
Summary Generated by Built In
Requisition Number: 2387415
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
The Associate Project Manager is responsible for leading and supporting educational service delivery for healthcare clients. This role involves managing client relationships, coordinating virtual and in-person training sessions, maintaining learning systems, and ensuring contract and compliance workflows are executed efficiently. The Education Coordinator serves as a liaison between clients and internal teams to ensure high-quality education experience.
Primary Responsibilities:
Required Qualifications:
Preferred Qualifications:
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
The Associate Project Manager is responsible for leading and supporting educational service delivery for healthcare clients. This role involves managing client relationships, coordinating virtual and in-person training sessions, maintaining learning systems, and ensuring contract and compliance workflows are executed efficiently. The Education Coordinator serves as a liaison between clients and internal teams to ensure high-quality education experience.
Primary Responsibilities:
- Coordinate and schedule virtual instructor-led training (VILT) and onsite sessions
- Manage client data in CRM and LMS systems, including curriculum setup, user enrollment, and reporting
- Manage project plans, status update in Smartsheet
- Facilitate communication between clients and Clinical Education Consultants (CECs)
- Lead calendar management, and education metrics tracking
- Set up and manage Zoom sessions and ensure client readiness
- Offer support for the Learning Management System (LMS) and escalate issues when necessary
- Collaborate with internal teams to improve education workflows and documentation
- Set up and manage InterQual Learning Source (ILS) sessions and participant enrollments
- Coordinate Zoom logistics and client testing for virtual sessions
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
- 2+ years of project management experience
- 2+ years of experience as Project Coordinator/Trainer
- Experience with implementation or support of SaaS technologies
- Experience owning client relationships, including recurring relationships, issue resolution, and escalation management
- Client Facing experience
- Knowledge of MS Tools (PPT, Visio, Excel, MS Word)
- Knowledge of PM Tools (Smart Sheet), Documentation
- Understanding the Project & Application to educate the client
- Demonstrated communication and presentation skills
- Demonstrated ability to anticipate and manage conflict and risks, while leading the implementation through tenuous situations
- Demonstrated adaptability, agility, and a constructive approach in a dynamic environment
- Demonstrated ability to leverage enterprise-approved AI tools to enhance productivity and innovation by streamlining workflows and automating repetitive tasks. Evaluate emerging trends to drive continuous improvement and strategic innovation
- Ability to support customers during USA Central hours from 9 AM to 5 PM CST (8:30 PM to 4:30 AM IST)
Preferred Qualifications:
- Project management coursework and certification
- Experience working in health informatics or within the healthcare industry
- Knowledge of software functionality, user navigation and reporting capabilities
- Proficient in organizing and tracking issues and risks
- Proficient in MS Word, Excel, PowerPoint, and Project. Project Management software experience
- Demonstrated solid decision-making capability. Can digest complex information to understand core issues and then develop proposed solutions that align with company and client interests
- Demonstrated success in independently applying process improvement methods with measurable business performance gains
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Skills Required
- 2+ years of project management experience
- 2+ years of experience as a project coordinator or trainer
- Experience implementing or supporting SaaS technologies
- Experience owning recurring client relationships, resolving issues, and managing escalations
- Client-facing experience
- Knowledge of Microsoft PowerPoint, Visio, Excel, and Word
- Knowledge of Smartsheet and project documentation
- Understanding of applications and projects sufficient to educate clients
- Demonstrated communication and presentation skills
- Ability to anticipate and manage conflict and risks during implementation
- Adaptability and agility in a dynamic environment
- Ability to use enterprise-approved AI tools to improve productivity and automate workflows
- Ability to support customers during USA Central business hours
- Project management coursework or certification
- Experience in health informatics or healthcare
- Knowledge of software functionality, user navigation, and reporting capabilities
- Experience organizing and tracking issues and risks
- Proficiency with Microsoft Word, Excel, PowerPoint, Project, and project management software
- Strong independent decision-making and solution development skills
- Success applying process improvement methods with measurable business gains
Optum Compensation & Benefits Highlights
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Parental & Family Support — Paid parental leave (six weeks), paid caregiver leave (up to two weeks), Bright Horizons back-up care, and adoption assistance up to $10,000 are prominently included. Feedback suggests these family supports meaningfully aid work-life balance and are often highlighted as strengths.
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Retirement Support — A 401(k) with company match is available to all employees, including part-time staff, alongside other financial protections like disability and life insurance. Feedback suggests broad access and matching make retirement support a core pillar of the package.
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Equity Value & Accessibility — An Employee Stock Purchase Plan offers discounted company stock, with some roles also eligible for sign-on or performance bonuses. Feedback suggests the ESPP is a standout financial perk that helps employees build ownership over time.
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The Company
What We Do
Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
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Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models, core on‑site (5 days/week), hybrid (4 days/week) and telecommute or fully remote, vary by country, role and location.
Typical time on-site:
Not Specified
