About the Role
As the Associate Program Manager, Digital Customer Success, you will play a key role in scaling and enhancing our digital engagement strategies to drive customer adoption and satisfaction. You will help produce and execute CS-led webinars, support adoption campaigns, and work closely with Customer Success Managers (CSMs) to streamline engagement at scale. Your contributions will directly impact how customers experience and maximize value from Abnormal Security’s platform.
In this job, you will bring these skills
- Customer Success, Digital CS, GTM Ops, or Marketing background
- Bias for action
- Analytical abilities with ability to use data to measure success and inform strategy
- Attention to detail
- Strong written, verbal communicator and public speaker
- Experimentation mindset
- 3+ years of experience in SaaS
- [Preferred] Cybersecurity, Customer Success and Gainsight experience
Role Responsibilities + Deliverables
- Conduct Live Webinars – Assist in planning, producing, and moderating customer success-led webinars to drive product adoption and engagement.
- Drive Adoption Campaigns – Collaborate on ideating, building, and launching digital campaigns (email & in-portal) to increase customer adoption of key capabilities.
- Customer Communication – Help craft and deliver targeted messaging across various digital channels to educate and enable customers.
- Data-Driven Optimization – Analyze customer engagement metrics to refine and improve webinar content, adoption campaigns, and outreach strategies.
- Cross-Functional Collaboration – Work closely with Marketing, Product, and CS teams to align on messaging, resources, and customer initiatives.
- Contribute to design and content for Abnormal customer resources (Academy, Documentation, in the future Community)
At Abnormal Security certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. We know that benefits are also an important piece of your total compensation package. Learn more about our Compensation and Equity Philosophy on our Benefits & Perks page.
Base salary range:
$80,000—$90,000 USD
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What We Do
The Abnormal Security platform protects enterprises from targeted email attacks. Abnormal Behavior Technology (ABX) models the identity of both employees and external senders, profiles relationships and analyzes email content to stop attacks that lead to account takeover, financial damage and organizational mistrust. Though one-click, API-based Office 365 and G Suite integration, Abnormal sets up in minutes and does not disrupt email flow.
Abnormal Security was founded in 2018 by CEO Evan Reiser, CTO Sanjay Jeyakumar, Head of Machine Learning Jeshua Bratman, and Founding Engineers Abhijit Bagri and Dmitry Chechik. The team previously built behavioral profiling and machine learning technologies at Twitter, Google and Pinterest that are being applied to solve a problem that costs organizations $1 billion per year, according to the FBI. The Abnormal Security platform stops targeted phishing, business email compromise and account takeover attacks that have never been seen before.
