We are hiring awesome humans, and we hope that includes you!
Are you looking for more than just a job? At Chewy, you'll find yourself on a career path with other awesome humans, like yourself. You'll be part of a culture that values everything that you do, who you are, and the goals you have set for your career. We want to give you the opportunity to grow, earn competitive pay, and be happy while you do it. Sounds simple, but we love it.
Your Opportunity:
Chewy is seeking an Associate Program Manager in Plantation, FL! Chewy's mission is to be the most trusted and convenient destination for pet parents and partners everywhere. Within this mission, our Pharmacy Merchandising Operations team owns the item and vendor catalog ecosystem for our Retail Pharmacy, Compounding, and B2B businesses. We partner cross-functionally to onboard new items, maintain and enhance catalog accuracy, and launch new product types that expand Chewy's healthcare offerings.
We are seeking an Associate Program Manager to lead high-impact initiatives that improve our catalog workflows, enable operational scalability, and deliver measurable business results. This role will manage complex cross-functional programs, oversee key workflows, and drive process improvements to strengthen Chewy's ability to serve customers, veterinarians, and internal stakeholders.
What You'll Do:
- Own a defined segment of the catalog business, ensuring accurate item setup, maintenance, and continuous improvement across systems.
- Identify, prioritize and implement opportunities to optimize and standardize processes to improve catalog maintenance and stakeholder collaboration.
- Partner with Category Management, Supply Chain, Finance, and Compliance to support product launches, maintain data accuracy, and resolve operational issues.
- Synthesize large quantities of complex data into usable/actionable information.
- Lead system implementation projects (requirements documentation, systems configuration, test documentation/execution, issue identification and resolution).
- Conduct deep-dive analyses to identify root causes of performance gaps and recommend scalable solutions.
- Manage project plans, timelines, risks, and stakeholder communications to ensure successful delivery.
- Drive continuous improvement initiatives to enhance catalog efficiency and customer experience.
- Present findings, business cases, and program updates to senior leadership.
What You'll Need:
- BA/BS degree in Business, Operations, Supply Chain, or a related field; or equivalent experience.
- 4+ years of experience in Merchandising, Operations, Program/Project Management, or a related field.
- Experience managing cross-functional stakeholders and influencing without direct authority.
- Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities.
- Ability to operate in a fast-paced and dynamic environment.
- Problem-solving mindset with ownership of deliverables and a bias for action.
- Track record of taking ownership and driving results in a data-driven, fast-paced environment.
- Ability to work in a team environment.
- Love of pets and passion for their care and health.
- Position may require travel.
Bonus:
- Prior experience in Software Quality Processes and Atlassian Tools such as Confluence, Jira, etc.
- Proficient Analytical toolkit - SQL, Python, Tableau
- E-commerce or merchandising background
What You'll Get:
- A place where you can be your authentic self and grow your career. Our pet parents and partners are from everywhere--different places and different walks of life. It is what makes them unique. Likewise, Chewtopians are encouraged to bring their perspectives to deliver on our mission!
- Work in a culture that cares, with managers who value you and your career journey. Be empowered to think big, thrive on delivering results, and to become your best.
- Development of meaningful connections with a diverse group of Chewtopians through Team Member Resource Groups and celebrate inclusivity with various company events, programs, and activities.
- Comprehensive medical, dental, vision benefits, in addition to wellness programs and resources, enabling you to be your best self in and outside of work.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Skills Required
- BA/BS degree in Business, Operations, Supply Chain, or a related field
- 4+ years of experience in Merchandising, Operations, Program/Project Management, or a related field
- Experience managing cross-functional stakeholders
- Strong organizational skills and attention to detail
- Ability to operate in a fast-paced and dynamic environment
What the Team is Saying
What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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