About the Role
We are looking for a highly motivated Software Delivery Lead to drive end-to-end program delivery, manage cross-functional technical teams, and ensure high-quality, timely outcomes for business-critical initiatives. The ideal candidate will bring a strong mix of delivery management, technical depth, and stakeholder leadership, with experience in digital transformation, cloud, and data-driven programs.
Key Responsibilities
- Delivery Leadership:
- Lead end-to-end delivery of multiple complex software programs across domains.
- Ensure timely execution, governance, and quality outcomes across parallel projects.
- Own program/project P&L, budgeting, forecasting, and resource planning.
- Technical & Program Management:
- Provide technical guidance to teams on architecture, tools, and best practices (.NET, Cloud, Microservices, APIs, Data/AI solutions).
- Drive adoption of modern SDLC practices including Agile, DevOps, CI/CD, and QA engineering.
- Evaluate and recommend new technologies, frameworks, and methodologies to enhance efficiency.
- Stakeholder & Client Engagement:
- Act as the primary liaison between clients, business stakeholders, and technical teams.
- Collaborate with presales and solutioning teams on proposals, RFP responses, and solution roadmaps.
- Deliver regular program updates, manage risks/issues, and ensure alignment with strategic goals.
- Team & People Leadership:
- Build, mentor, and lead high-performing teams across geographies.
- Foster a culture of accountability, innovation, and continuous improvement.
- Conduct hiring, training, and performance management for delivery teams.
Required Skills & Experience
- 7–15 years of experience in IT delivery, program management, or software engineering leadership.
- Proven track record of managing large-scale technical programs across industries such as BFSI, Fintech, Telecom, Retail, or Digital Platforms.
- Strong knowledge of cloud platforms (AWS/Azure/GCP), modern architectures (Microservices, APIs), and emerging tech (AI/ML, Analytics, RPA).
- Hands-on experience with Agile frameworks (Scrum, SAFe, Kanban) and project management tools (JIRA, MS Project, Rally, Confluence).
- Strong financial management (budgeting, forecasting, cost optimization).
- Excellent communication, stakeholder management, and client-facing skills.
- PMP/CSM/SAFe Agile or equivalent certifications preferred.
Skills Required
- 7-15 years of experience in IT delivery, program management, or software engineering leadership
- Proven track record of managing large-scale technical programs across industries
- Strong knowledge of cloud platforms (AWS/Azure/GCP), modern architectures (Microservices, APIs), and emerging tech (AI/ML)
- Hands-on experience with Agile frameworks and project management tools
- Strong financial management skills
- Excellent communication and stakeholder management skills
- PMP/CSM/SAFe Agile certifications preferred
eClerx LLC Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about eClerx LLC and has not been reviewed or approved by eClerx LLC.
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Healthcare Strength — Feedback suggests U.S. employees have access to medical, dental, and vision coverage, with HSA/FSA options and life insurance included. An Employee Assistance Program also appears in the public benefits profile supporting wellbeing.
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Retirement Support — Feedback suggests a 401(k) is part of the U.S. package, with some mentions of an employer match. Retirement provision is consistently cited across company profiles and listings.
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Leave & Time Off Breadth — Feedback suggests paid holidays, sick leave, and PTO are part of the offering, alongside parental leave. Parental leave is also highlighted in public benefits profiles.
eClerx LLC Insights
What We Do
eClerx provides business process management, automation and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is today traded on both the Bombay and National Stock Exchanges of India. The firm employs 16,000+ people across Australia, Canada, Germany, India, Italy, Netherlands, Philippines, Singapore, Thailand, UK, and the USA.
