Associate Program Manager

Resource Innovations is seeking an Associate Program Manager to join our growing team in Kansas City, MO. We are seeking a highly skilled and motivated individual with a strong background in program and/or project administration to join our dynamic team. Familiarity with Demand Response programs is a plus. As an Associate Program Manager, you will be responsible for reporting and workflow development, data analysis and customer service team support, program tracking, reporting and administrative support across all key teams supporting energy-related programs in Kansas and Missouri. 

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.

Duties and Responsibilities

• Supports the program call center in correctly routing customer inquiries and managing customer escalations.
• Develops and maintains budget tracking spreadsheets
• Creates templates and processes for monthly, quarterly, annual and ad hoc program and budget updates/reports
• Manages invoicing from subcontractors, assisting consultants with submitting them for payment, and tracking subcontractor budgets relative to funding
• Oversees invoicing/billing and tracks program budgets
• Develops and maintains accurate and timely reporting
• Innovates new processes for key strategic development initiatives, including participation pathways for non-traditional Demand Response customers
• Creates and collaborates on procedural documentation in support of the Program Manager
• Ensures data accuracy and integrity in all internal and external reports
• Generates operational efficiency initiatives to smooth workflows and optimize customer, contractor and client experiences
• Develops program dashboards and client reference materials to collaborate on strategic initiatives
• Other duties as assigned.

• 5+ years’ experience in project management, finance management, data analytics, accounting, or other business operations functions
• Self-motivated and highly organized, with the ability to prioritize tasks and manage multiple responsibilities effectively.
• Process-oriented with a focus on streamlining workflows and improving efficiency.
• Results-driven and able to collaborate across all levels of an organization to deliver on commitments and meet objectives.
• Independent worker capable of taking ownership of assigned tasks, proposing solutions, and suggesting improvements to existing processes related to reporting, tracking, and analysis.
• Able to meet deadlines while adapting to shifting priorities and evolving business needs.
• Strong Microsoft Office skills including strong Microsoft Excel skills including the ability to create pivot tables, write formulas, and create well-formatted charts and tables.
• Experience with proprietary CRM systems and reporting and visualization software
• Experience developing spreadsheets and systems for tracking and/or analyzing financial performance or other operational activities.
• A strong desire to continue improving skills including the ability to quickly study to learn and improve software skills and knowledge
• Good communication skills both written and verbal
• Interest in sustainability and passionate about making a meaningful impact on the environment.

Preferred skills, education and experience

• B.A. degree in business, accounting or finance, or B.A. / B.S. Degree in related field preferred. Relevant experience may substitute for degree.
• Experience in demand response or other utility programs is a plus.

About Resource Innovations

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change.

Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.

Compensation & Benefits

Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position.  The compensation range for the base salary for this position is $90,000 - $105,000.  In addition to base pay, employees may be eligible for a discretionary annual bonus.  The stated salary represents the expected compensation for this position. Final compensation will be determined based on factors such as the candidate's experience, education and location. 

In addition to base pay, employees may be eligible for a discretionary annual bonus.  The stated salary represents the expected compensation for this position.  Final compensation will be determined based on factors such as the candidate's experience, education and location. 

 At Resource Innovations, we believe supporting our people is essential to delivering impact. We offer a comprehensive benefits package designed to promote health, financial security, and work-life balance. This includes three weeks of paid vacation annually, paid holidays, a 401(k) retirement plan with employer match, medical, dental and vision coverage, parental leave, an employee assistance program, commuter benefits, and additional supplemental offerings.

 Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required.

 The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.