Associate Program Manager - Hybrid AZ

Join BWH Hotels – Where Passion Meets Purpose

At BWH® Hotels, we don't just offer employment opportunities, we create opportunities to be part of something extraordinary. As a global leader in hospitality for nearly 80 years, our vision is to inspire travel through unique experiences. Joining our corporate team means becoming part of a dynamic and inclusive community that values innovation, collaboration, and making a meaningful impact in the travel industry.

Headquartered in Phoenix, Arizona, BWH Hotels boasts a powerful portfolio of 18 brands, including WorldHotels™, Best Western® Hotels & Resorts, and SureStay Hotels®, with approximately 4,300 hotels in over 100 countries. We take pride in our top-ranking employee engagement scores and foster a workplace culture where your contributions truly matter. Join us and be part of a team that's shaping the future of hospitality!

Job Purpose

To support the loyalty guest experience by analyzing customer feedback and insights to inform marketing initiatives, enhance program engagement, and deliver meaningful experiences that drive satisfaction, retention, and brand loyalty.

Key Responsibilities

This role interfaces with internal and external clients, management, and loyalty members.

• Monitor, track, reconcile, and report on all fulfillment activities to ensure transaction integrity.
• Maintain strong vendor relationships to support timely and accurate fulfillment.
• Analyze problems, research relevant information, and implement effective solutions.
• Assist in the development and execution of loyalty marketing campaigns and promotions.
• Collaborate with cross-functional teams (e.g., Branding, eCommerce, Analytics) to ensure alignment and timely delivery of marketing initiatives.
• Support the creation and distribution of marketing materials, including email communications, program updates, and member notifications.
• Gather and synthesize customer feedback from surveys, reviews, and support channels to identify trends and recommend improvement opportunities.
• Maintain and update loyalty program documentation, FAQs, and internal knowledge bases.
• Prepares reports by compiling data, tracking and analyzing key performance indicators (KPIs).
• Ensure compliance with brand standards and legal guidelines in all marketing communications.
• Prepare presentations and reports for internal stakeholders and leadership.
• Participate in brainstorming sessions and contribute ideas to enhance member engagement and program value.

Experience and Education

• Minimum 1-3 years of experience in a Corporate Marketing environment, preferably hospitality. 
• Two-year college degree or equivalent certification preferred.

Required Knowledge and Skills

• Proficient in Microsoft Office Suite and related business software.
• Ability to manage multiple priorities in a fast-paced environment.
• Ensures quality customer care by handling correspondence emails regarding Award fulfillment. 
• Excellent written and verbal communication skills.
• Attention to detail and strong time-management skills.
• The ability to work collaboratively within a team is vital for coordinating efforts and achieving shared goals.
• Consistently meets deadlines, maintaining high standards of quality and efficiency.
• Familiar with Company products and services and relevant policies, procedures and guidelines specific to the job.

Other Requirements

• This is a hybrid position, requiring an onsite presence approximately 2 days per week at our Global Operations Center location. The office address is 20400 N. 29th Ave. | Phoenix | AZ | 85027  
• Typical working hours are Monday through Friday, 8am to 5pm (Arizona Time)

This position is not eligible for immigration sponsorship. 

Benefits Summary for Full-Time Employees  

· Medical/Dental/Vision available day one 

· Vacation/Sick- accruals start day one 

· Paid company holidays and personal holidays to celebrate what’s important to you  

· 401K - company contribution and match (U.S.) 

· Registered Retirement Savings Plan (RRSP) – company contribution and match (Canada) 

· Employee discounts/hotel discounts 

· Free financial and health wellness programs 

· Tuition Reimbursement 

Equal Employment Opportunity

BWH Hotels (the "Company") maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard to race (including hair textures and hair styles associated with race), color or pigmentation, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, alienage or citizenship status, caste, age, disability, gender, gender identity or expression, sex, sexual orientation, LGBTQIA+ individuals, height, weight, pregnancy status, childbirth or related medical conditions, genetic information, uniformed service or veteran status, marital status, or any other characteristic protected by applicable federal, state, provincial, or local laws. The Company’s equal employment opportunity policy applies to all aspects of employment with the Company, including, but not limited to, hiring, promotion, transfer, benefits, discipline, and termination.