Role Title: Associate Program Compliance Manager
The Company:
At impact.com our culture is our soul. We are passionate about our people, and our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting-edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity are rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!
impact.com is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, impact.com has grown to over 900 employees and eleven offices across the United States, Europe, Africa, and Asia.
Your Role at impact.com:
Are you passionate about consumer protection and helping companies comply with important laws and regulations? Are you organized, and is your attention to detail exceptional? Join our compliance team and help ensure partners obey advertisers’ rules while working with best-in-class technology.
What You'll Do:
- Task management, ensuring that all open issues are kept properly documented, updated, and moved expeditiously to resolution
- Monitor, action, and report on enforcement activities of advertiser client insertion order terms
- Collaborate with internal departments, keeping the best interest of client and impact.com in mind
- Act as compliance, client-facing point of contact for advertiser client and relevant agencies
- Operate as a subject matter expert internally and externally
- Work alongside Program Compliance Managers, assisting with accounts and projects
- Identify, document, and track product issues and perform User Acceptance Testing (UAT) to validate performance
What You Have:
- 1+ years of customer service and support, ideally in a software application product environment
- 1+ years of compliance/fraud investigations especially in the performance marketing space is a plus
- Extremely detail-oriented
- Ability to multitask while under pressure
- Team player, yet able to function and motivate independently
Nice to have:
- Affiliate & Partnerships Industry Fundamentals Certification by PXA
Salary range: $65,000.00 - $75,000.00 per year, plus an additional 5% variable annual bonus contingent on Company performance and eligible to receive a Restricted Stock Unit (RSU) grant.
*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.
Benefits (Perks):
- Medical, Dental, and Vision insurance
- Unlimited responsible PTO
- Flexible work hours
- Continued access to Affiliate & Partnerships Industry Fundamentals Certification by PXA
- Parental Leave
- Technology Stipend
- Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled.
- Flexible spending accounts and 401(k)
- An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
- An established company with a cool, high-velocity work ethos, where each person can make a difference!
We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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What We Do
impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit www.impact.com.
