The Job's Mission
The Stryker Associate Product Support Specialist responsibilities include supporting Stryker products associated with Joint Replacement procedures (including robotic surgery with MAKO). This role within Stryker UK will focus on servicing and supporting our clinical customers to strive for best-in-class specialist support with procedural excellence.
Additional responsibilities include working with the local team to coordinate training and events and managing day to day requirements of administration, business support, and ensuring Stryker delivers exceptional levels of service.
Please note there is an expectation to work one weekend day per month, with a TOIL day given in the same week.
Key Activities & Accountabilities
- Segmenting CT scans for MAKO PKA cases across the region.
- Servicing existing and new customer base within the theatre and clinical environment.
- Providing support for MAKO robotic procedures and manual joint replacement surgeries (once trained).
- Supporting training for HCP staff.
- Working closely with team members within the defined region, and the Regional Sales Manager, to ensure customer service levels are best in class.
- Auditing Stryker stock (implants, disposables and instruments) and supporting good asset management practice.
- Understanding the clinical application of the broader Stryker business to help offer customers the best possible solution.
- Communicating the basic features and benefits of products and their clinical application.
- Always demonstrating outstanding ethics. Treating customers and other employees with respect and representing Stryker in the best possible light.
- Behaving with integrity and delivering on commitments within required timescales.
- Independently managing your time and proactively seeking learning opportunities.
- Developing an understanding of the local healthcare environment and regional strategy.
- Additional responsibilities as directed by RSM (Regional Sales Manager).
Education/Experience
- Theatre experience or training in a medical environment preferred.
- Industry background advantageous but not required.
- Biology/science/human anatomy knowledge is essential.
- Computer skills – MS Office, Excel etc.
- Presentation skills with modern presentation media.
- Workshop/product demonstration skills.
Competencies
- High level communicator.
- Ability to work in a collaborative manner with colleagues and customers.
- Professional, disciplined, focused, and organised.
- Strong sense of responsibility.
- Ability to self-motivate, work under pressure and deal with challenge.
- Actively seeks continuous self-improvement.
- Flexible to change.
Location
- This role is within the South Wales & West Midlands team, ideally in the West Midlands/Greater Birmingham area.
United Kingdom Pay Ranges:
- United Kingdom: £33,300 - £55,600 GBP Annual
At Stryker, we believe transparency helps candidates make confident decisions about their next career step. Compensation is an important part of that process and we want to be clear about how pay is determined. The compensation information posted for this role may be presented as a salary range or a fixed amount depending on the role. In addition to base salary, this role may be eligible for incentive compensation (such as bonus and/or commissions where applicable), along with Stryker’s comprehensive benefits package.
If you’d like to learn more about the salary or the benefits associated with this role, your recruiter will be happy to walk you through the details as you progress through the hiring process.
Travel Percentage: 70%
Skills Required
- Biology, science, or human anatomy knowledge
- Computer skills, including Microsoft Office and Excel
- Presentation skills using modern presentation media
- Workshop and product demonstration skills
- Theatre experience or training in a medical environment
- Medical device or healthcare industry background
Stryker Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Stryker and has not been reviewed or approved by Stryker.
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Healthcare Strength — Multiple medical plan options with HSA support and global mental‑health access indicate broad, accessible care. These features materially enhance the overall value of the total‑rewards package.
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Retirement Support — A meaningful 401(k) company match with potential additional company contribution, alongside an ESPP, supports long‑term savings and wealth building. Documented plan specifics help employees understand eligibility, timing, and vesting mechanics.
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Parental & Family Support — Paid parental and caregiver leave, adoption and surrogacy assistance, and practical supports like breast milk shipping reflect a comprehensive, family‑friendly approach. These offerings address varied family‑building paths and caregiving needs.
Stryker Insights
What We Do
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at www.stryker.com. Together with our customers, we are driven to make healthcare better.
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