FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions.
At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients’ needs and exceeding their expectations.
Your Team's Impact
Data Solutions is the industry-leading content delivery platform. Clients seamlessly access organized and connected content that is easily discoverable, explorable, and procured via the Open: FactSet Marketplace. Data is delivered via a variety of technologies and formats that meet the needs of our client’s workflows. By enabling our clients to utilize their preferred choice of industry standard databases, programming languages, and data visualization tools, we empower them to focus on the core competencies needed to drive their business. The SBU contributes over $173M in ASV, with a double-digit year-over-year growth rate. Our solutions portfolio includes Standard Data Feed, Data Exploration, OnDemand (API), Views, Cornerstone, Real Time Products like Exchange Data Feed, Benchmark Feeds, the Open: FactSet Marketplace, Quantopian Enterprise, and other non-workstation initiatives.
The Data Solutions team is looking for a Associate Product Specialist to contribute to product management and support. In this role, you will be expected to understand Data solutions products and delivery technologies comprehensively, be a key contributor to defining and expanding the product packages available, and enhance and add features that provide connectivity, scalability, and enhanced usability. You will work closely with a broadly distributed Content, Product, Strategy, Sales & Support and Engineering group.
What You'll do:
Data Platform Delivery PD – Associate Product Specialist is looking for an Associate Product Specialist to contribute to product management and support. It includes the following responsibilities:
Product Feature Support
- Manage the group’s daily inflow of product requests and guide them to a meaningful and timely resolution.
- Communicate clear and detailed responses to requests while tying in references to supporting documentation.
Contribution to Product Design and Maintenance
- Assist product owners in spec’ing and designing products that capture market share in the financial data investments space.
- Contribute to departmental product development projects.
Critical Product Analysis
- Identify recurring issues/requests and make recommendations for feature enhancements.
- Collection of metrics for product usage, issues reported time to first response, time to resolution, etc.
- Identify areas for improvement of Product Support
Product Documentation and Education
- Create and maintain support and troubleshooting documentation.
- Regularly share Data Solutions product best practices with stakeholders
Preferred Qualifications
- Bachelor’s or Master’s degree in computer science, Engineering, Information Systems and/or Finance
- Professional experience and competency in three or more of the following:
- Programming & ML: Python, machine learning, transformer models, NLP.
- Claude AI: Prompt engineering, fine-tuning, API integration, domain adaptation.
- Data & Evaluation: Data preprocessing, BLEU/ROUGE/perplexity metrics, bias detection.
- Deployment: AWS/GCP/Azure, Docker, Kubernetes, Git/GitHub, monitoring & logging.
- Research & Benchmarking: LLM comparison (Claude vs GPT/LLaMA), A/B testing, applied AI research.
- Log design and troubleshooting
- Experience working in Unix / Linux environments
- SQL and other RDBMS platforms
- Knowledge of Shell scripting / procedural programming
- Experience with one or more of C++ / Perl / Python / Ruby / Java
- Programmatic APIs
- Specification writing / technical documentation
- FQL, Kibana, Jenkins and GitHub
- Intermediate Python knowledge, R, Matlab
- Testing using Postman and CI/CD tools like Jenkins
- Able to understand a complicated technical product line, while being able to manage the complicated business rules surrounding these products.
- Functional understanding of Enterprise Data Delivery solutions
- Functional understanding of Software Development cycles
- Proficient in Microsoft Office applications (Excel, Word & PowerPoint)
- Strong organizational skills are needed to juggle multiple tasks.
- Attention to detail along with the ability to see the big picture.
- Ability to work on multiple projects with shifting priorities.
- Self-disciplined and motivated work ethic.
Highly Desired Attributes:
- Knowledge of financial databases used in financial markets.
- Knowledge of Product Development Life Cycle from Ideation to Go-to-Market
- Technical specification writing or maintenance experience of tools, enhancements, products.
- Ability to learn automation frameworks and conceptualization.
- Ability to work independently and collaboratively with team members in other offices.
- Knowledge or experience with analytical software from FactSet, CapIQ, Thomson Reuters or Bloomberg
- Ability to learn to work with project management software and in Agile Environment.
What's In It For You
At FactSet, our people are our greatest asset, and our culture is our biggest competitive advantage. Being a FactSetter means:
The opportunity to join an S&P 500 company with over 45 years of sustainable growth powered by the entrepreneurial spirit of a start-up.
Support for your total well-being. This includes health, life, and disability insurance, as well as retirement savings plans and a discounted employee stock purchase program, plus paid time off for holidays, family leave, and company-wide wellness days.
Flexible work accommodations. We value work/life harmony and offer our employees a range of accommodations to help them achieve success both at work and in their personal lives.
A global community dedicated to volunteerism and sustainability, where collaboration is always encouraged, and individuality drives solutions.
Career progression planning with dedicated time each month for learning and development.
Business Resource Groups open to all employees that serve as a catalyst for connection, growth, and belonging.
Learn more about our benefits here.
Salary is just one component of our compensation package and is based on several factors including but not limited to education, work experience, and certifications.
Company Overview:
FactSet (NYSE:FDS | NASDAQ:FDS) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client-centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees’ Choice Award winner. Learn more at www.factset.com and follow us on X and LinkedIn.
At FactSet, we celebrate difference of thought, experience, and perspective. Qualified applicants will be considered for employment without regard to characteristics protected by law.
Skills Required
- Able to understand a complicated technical product line and manage complex business rules
- Functional understanding of Enterprise Data Delivery solutions
- Functional understanding of Software Development cycles
- Strong organizational skills
- Attention to detail and ability to see the big picture
- Ability to work on multiple projects with shifting priorities
- Self-disciplined and motivated work ethic
- Proficient in Microsoft Office applications (Excel, Word, PowerPoint)
- Bachelor's or Master's degree in Computer Science, Engineering, Information Systems and/or Finance
- Professional experience and competency in three or more of listed technical areas (see job description)
- Python, machine learning, transformer models, NLP
- Claude AI, prompt engineering, fine-tuning, API integration, domain adaptation
- Data preprocessing, BLEU/ROUGE/perplexity evaluation metrics, bias detection
- Cloud platforms (AWS/GCP/Azure), Docker, Kubernetes, monitoring & logging
- Experience in Unix / Linux environments
- SQL and other RDBMS platforms
- Shell scripting / procedural programming
- Experience with one or more of C++, Perl, Python, Ruby, Java
- Programmatic APIs and API integration experience
- Specification writing / technical documentation experience
- FQL, Kibana, Jenkins and GitHub familiarity
- Intermediate Python, R, Matlab
- Testing using Postman and CI/CD tools like Jenkins
- Experience with log design and troubleshooting, and monitoring tools
- Experience or knowledge of financial databases (FactSet, CapIQ, Thomson Reuters, Bloomberg)
- Knowledge of Product Development Life Cycle from ideation to go-to-market
- Ability to learn automation frameworks and work in Agile/project management tools
- Ability to work independently and collaboratively with distributed teams
Factset Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Factset and has not been reviewed or approved by Factset.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive, spanning medical, dental/vision in some descriptions, and life and disability insurance. Company-wide wellness days and region-specific add-ons (e.g., Vitality PMI, Bupa dental, Health Shield cashback) further reinforce a strong health-and-wellbeing offering.
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Retirement Support — Retirement savings support is consistently included as part of the core package through retirement savings plans. The presence of these programs is framed as a meaningful component of total rewards beyond base salary.
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Equity Value & Accessibility — An employee stock purchase program is highlighted as a standard part of the total rewards package. This provides a pathway to share ownership alongside cash compensation.
Factset Insights
What We Do
FactSet creates flexible, open data and software solutions for tens of thousands of investment professionals around the world, providing instant access to financial data and analytics that investors use to make crucial decisions. For 40 years, through market changes and technological progress, our focus has always been to provide exceptional client service. From more than 60 offices in 23 countries, we’re all working together toward the goal of creating value for our clients, and we’re proud that 95% of asset managers who use FactSet continue to use FactSet, year after year. As big as we grow, as far as we reach, and as successful as we become, we stay connected to our clients and to each other.
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