Ideas come from everywhere — customers, sales calls, bug reports, leadership. Someone has to turn all of that into work engineers can actually build. That's this job.
You'll sit between engineering, design, and sales: writing the specs, grooming the backlog, and running releases. It's hands-on and execution-heavy — a strong fit if you're early in your product career, seriously organized, and curious about how software works under the hood.
- Write clear, detailed acceptance criteria, product specs, and technical/product requirement documents for new features and enhancements (e.g., shift bundling, worker attendance, shift announcements).
- Groom and maintain the product backlog — creating, refining, and prioritizing tickets in Jira so engineering always has a clear, ready queue of work.
- Break large initiatives into well-scoped, buildable features across our mobile and web apps
- Coordinate releases from beta through production, tracking scope, status, and readiness across the team.
- Produce and present the recurring sprint report, summarizing shipped work and upcoming priorities for the product and leadership teams.
- Review and provide product acceptance/approval on engineering work to confirm it meets the defined criteria before release.
- Triage incoming product bugs and feedback, reproduce issues, and prioritize fixes with engineering.
- Run regression and QA testing so nothing rough reaches production.
- Investigate data and product issues and partner with engineering to root-cause and resolve them.
- Translate requests from Sales and Customer Success syncs into actionable Jira tickets and follow them through to delivery.
- Act as product point of contact for feature development, coordinating testing, timelines, and rollout.
- Write and maintain customer-facing help content and FAQs, and contribute to feature documentation.
- Required Degree: Bachelor’s degree in Computer Science, Economics, Mathematics, or related field.
- 1–3 years of experience in product, project coordination, QA, business analysis, or a related role — or a strong track record demonstrating the skills below.
- Excellent written communication and the ability to turn ambiguous ideas into clear, structured requirements and acceptance criteria.
- Strong organizational skills and attention to detail, with the ability to juggle multiple workstreams and keep stakeholders aligned.
- Technical curiosity — you don’t need to code, but you’re comfortable reasoning about how software works, reading through logic, and discussing implementation trade-offs with engineers.
- Comfort using AI tools to accelerate work
- A collaborative, proactive attitude — comfortable working on-site with a fast-moving team in our Denver office.
- Experience with the software development lifecycle in an agile/sprint environment.
- Familiarity with feature flagging, release management, or QA/testing practices.
- Experience writing customer-facing help content or product documentation.
- Experience with product and engineering tools such as Jira, GitLab (or similar), and collaboration tools like Slack and Notion.
- Competitive base salary
- Comprehensive health and dental insurance
- Paid time off
- Professional development opportunities
- Room to grow — increased responsibility and career advancement at a technology-forward company
- A collaborative team environment
GigSmart is a Denver-based technology company connecting businesses with qualified workers for short- and long-term work nationwide, across every industry. Businesses schedule their core team, fill gaps with a flex crew, and post permanent roles — managing schedules, communication, and payments in one place. More than 4,000 businesses and over 2 million workers are on the platform, in all 50 states
Our team runs on Positivity, Hard Work, Passion, Innovation, Collaboration, and Continuous Learning, in our quest to make the world a better place.
GigSmart is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Skills Required
- Bachelor's degree in Computer Science, Economics, Mathematics, or a related field
- 1-3 years of experience in product, project coordination, QA, business analysis, or a related role, or equivalent demonstrated skills
- Excellent written communication skills
- Ability to turn ambiguous ideas into structured requirements and acceptance criteria
- Strong organizational skills and attention to detail
- Ability to manage multiple workstreams and align stakeholders
- Technical curiosity and ability to reason about software, logic, and implementation trade-offs
- Comfort using AI tools to accelerate work
- Collaborative and proactive attitude
- Comfort working onsite in a fast-moving Denver office
- Experience with software development lifecycle in an agile or sprint environment
- Familiarity with feature flagging, release management, or QA/testing practices
- Experience writing customer-facing help content or product documentation
- Experience with Jira, GitLab or similar tools, Slack, and Notion
What We Do
GigSmart is an innovative technology company that connects businesses with qualified, on-demand workers for short and long-term jobs across all industries, nationwide. Businesses can directly access workers in their area and manage schedules, communication, and payment processing all directly through the platform. GigSmart makes it easier for businesses to quickly and easily find the workers they need, while also providing flexible work opportunities for individuals looking to supplement their income.
Why Work With Us
GigSmart employees are driven by Positivity, Hard Work, Passion, Innovation, Collaboration, and Continuous Learning in our quest to make the world a better place. We are looking for like-minded people to help us continue to develop innovative hiring solutions for the contingent labor market.
Gallery
