Associate Product Operations Manager

Yext is seeking a motivated, collaborative Associate Product Operations Manager to join the Product Operations team. The Product Operations team is instrumental in defining, executing, and evolving the process and efficiency behind our product development lifecycle. As an Associate Product Operations Manager, you’ll play a key role in ensuring we accomplish the right goals at the right time, enabling product teams to deliver innovative features and value to our customers. To achieve success, you will work very closely with partners across Product Management, Engineering, Design, Product Marketing, Customer Success, Enablement, and other cross-functional teams. You’ll love this role if you’re passionate about helping others work effectively and enjoy the satisfaction of making a direct and meaningful impact on the team.

What You’ll Do

• Manage the details of our day-to-day processes including roadmap planning, feature release, feature requests, and beta programs. Ensure work is on track, visible, and accurately represented in Jira.
• Maintain process documentation and training materials and act as subject matter expert on key processes.
• Own department calendars and deadlines, including providing appropriate visibility and reminders to task owners.
• Collect and analyze feedback and performance data on our processes and systems, deliver insights on effectiveness and quality, and propose and implement process improvements where appropriate.
• Own special initiatives as assigned, including coordinating product launches across multiple areas of the business, implementing software tools, and piloting new programs with the team.
• Become familiar with our Documentation team in order to bolster their initiatives as needed.
• Build strong relationships with cross-functional teams to conduct discovery and strengthen ways of working.
• Ensure process adherence and consistency across teams, monitoring and reinforcing the use of established processes across the Product org.
• Manage vendor and tooling relationships and identify opportunities for expansion or improvement.
• Establish key operational metrics and dashboards, defining and tracking metrics related to product development velocity, release frequency, process efficiency, and tool adoption.

What you Have

• BA / BS degree or similar university level education.
• Ideally 2+ years of experience in an operational or project management role (experience in a Product organization / SaaS company preferred).
• All candidates, who may not have the above-listed years’ experience, but can demonstrate the necessary skills, may apply and will be considered.
• An analytical mindset and proactive approach to problems: you’re always looking to understand why things work the way they do, and how they could be better.
• Excellent organizational skills, including accurately maintaining schedules and balancing work streams with different deadlines.
• Strong written and verbal communication skills, including interacting over multiple channels (email, IM, phone, video) with colleagues from diverse backgrounds and varying levels of seniority.
• Ability to successfully deliver projects while handling input or requirements from multiple stakeholders.
• Familiarity with key tools (Jira, Slack, Salesforce, GSuite, etc.) or aptitude for learning them quickly.
• Interest in developing fundamental skills related to process improvement (e.g. Lean, Agile, process mapping techniques, workshop techniques).
• Understanding of SaaS Business Models: basic knowledge of how SaaS products are developed, delivered, and monetized (e.g., subscriptions, churn, customer lifecycle).

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