Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
Job DescriptionWhat does success Look like
Product team is responsible for end to end ownership of the several Sprinklr products and build products that customers love. You will join a dynamic and fast-paced environment and work with cross functional teams to design, build and roll-out products that deliver the company’s vision and strategy.
What You’ll Do
As an APM, you will be responsible for leading the product design and development process, from ideation to launch. Your day-to-day responsibilities will include:
Carrying on familiar design responsibilities in the beginning to understand current offerings, gradually owning product responsibilities as you become more familiar.
Collaborating with clients, product leaders, and engineers to conceptualize, design, and ship products and customers
Creating product requirements and designs and shipping them while aligning with the needs of our customers
Interacting with clients to understand their problems and provide solutions through product or best practices
Conducting market research and staying up to date with industry trends to inform product decisions
Identifying opportunities for innovation and stand-out from competitors in the market, presenting product ideas and designs to stakeholders
What Makes You Qualified
Proficiency in product thinking - the process as well as the visual outcomes.
A portfolio or a presentation deck which showcases relevant industry experience designing applications, experiences, websites, products and services that balance user needs, business objectives and technological constraints.
A bachelor’s or master’s degree in engineering/design or a related field.
2-3 years of experience of working in the industry, shipping products Experience collaborating with cross functional teams and clients.
A knack for systems thinking - You understand how complex systems (especially involving humans) work and how they can be influenced via product design.
Strong communication and presentation skills.
A passion for innovation and creating products that make a difference.
We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:
Lead a new category of enterprise software that we call Unified-CXM.
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
Create a culture of customer obsession, with trust, teamwork, and accountability.
We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.
We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, click here.
To learn more about all-things-Sprinklr, visit our candidate resource hub here.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.
Skills Required
- 2-3 years of experience in the industry
- A bachelor's or master's degree in engineering/design or a related field
- Strong communication and presentation skills
- Proficiency in product thinking with relevant portfolio
- Experience collaborating with cross-functional teams and clients
Sprinklr Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sprinklr and has not been reviewed or approved by Sprinklr.
-
Parental & Family Support — Paid parental bonding time and company‑paid disability combine to provide up to 18 weeks for birth parents, with 10 weeks of paid bonding for all eligible parents. Family‑building support spans Kindbody fertility and menopause programs plus a medical travel and lodging benefit.
-
Wellbeing & Lifestyle Benefits — Mental‑health resources include counseling and coaching through Modern Health and an EAP, along with access to the Calm app and wellness discounts. Additional lifestyle support includes flexible PTO, a dedicated learning day, and savings via Perks at Work.
-
Fair & Transparent Compensation — Pay is considered generally fair to good across many roles, with stronger satisfaction where variable comp and equity provide meaningful upside. Sales and customer‑facing roles show high on‑target earnings potential when targets are met.
Sprinklr Insights
What We Do
Sprinklr is a provider of enterprise software for customer experience management. We help brands turn public conversations on modern channels into valuable insights to improve marketing, advertising, customer service, product development and more. Sprinklr has five products on one platform: Modern Marketing, Modern Advertising, Modern Research, Modern Care and Modern Engagement. Sprinklr’s unified platform allows siloed teams to collaborate and deliver memorable customer experiences — at scale. Founded in September 2009, Sprinklr is headquartered in NYC with 1,900 employees in 16 countries and 25 offices.
